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Gregor
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Joined 3 years ago
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Re: Cancel 1 Line
My device was stolen. I do not want to replace it. After I reported this to T-Mobile on their website, I received this message: "Something went wrong. We've reported this line as lost/stolen however the line suspension failed." I take that to mean that T-Mobile will continue to charge me for a phone that was stolen. That sounds illegal to me. We'll see. T-Mobile seems to be out of control.Porting 1 line from 4 lines on a single account7Visto1like0ComentariosRe: Cancel 1 Line
On two separate occasions I spoke to a customer service employee to cancel one of two lines I have. The first one said, "It makes me very sad to know you want to cancel a line." That was sweet. It made me sadder later on to find out that despite this man assuring me that the line was canceled, it was not. A few weeks later I tried again. This time the employee got right to the point, expressed no emotion, and said, finally, "Done." That made me feel better, until the following billing cycle, and I was charged again for the line that was supposedly canceled! I am now out $70 dollars for a line I do not use. I want to use chat or email to verify my experience, but T-Mobile only allows phone calls. This smells like fish to me, rotten fish. What is it going to take, a class-action lawsuit? If I were living in the U.S. right now I would go to a local T-Mobile office and raise hell, but I am living in Mexico. I want to keep their excellent international plan, but only on one line. I am at wit's end with these people. Just filled out one of their generic requests for my opinion of their services, but I doubt anyone will read it. I have a lawyer friend. Maybe that is the only route …a nasty certified letter from a lawyer.8Visto1like0Comentarios