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Gschiffman
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Re: Revvl V+ 5G is randomly deleting contacts
That is a good point, but some of my contacts were deleted more than 30 days prior. By the time I discover the contact is gone, I can't do this. T-Mobile hasn't fixed the issue and my warranty will only give me the exact junk phone. I've had two of these and both deletedcontacts. There are other issues such as texts not sending - have to restart the phone to fix the bux, apps don't work - such as Alexa just freezes and does nothing. If I buy another phone, T-Mobile will make me pay the remainng months even though this was a "free phone". Sucks!!4Visto1like0ComentariosRe: Revvl V+ 5G is randomly deleting contacts
ermomtolots wrote: Gschiffman wrote: Ric221 wrote: just a FYI if your contacts are backed up onyour google account you can retrieve them from there. It's deleting them from Google Contacts as well You can save the recent losses! Google creates a backup up to 30 days, so you can retrieve contacts even when they are deleted in Google. My Revvl has also been deleting my contacts, so I go into Google periodically, export all my contacts to a .CSV file on my computer, and then have Google "restore" my contacts to the state it was in 30 days previously. I then export all the contacts again with a different file name and compare the two files to find which contacts are different. I am finding that I lose about 25 contacts or so every 30 days on my Revvl (some rarely contacted, some frequently - can't figure out how it chooses who to get rid of), but I only add about 2 in those 30 days, so I just recreate the few new ones. I then export one more time to have a full list backed up on my computer. It's annoying and takes time, but at least I know I have all my contacts that were left since 30 days before I first realized the problem existed (back in May). That is a good point, but some of my contacts were deleted more than 30 days prior. By the time I discover the contact is gone, I can't do this. T-Mobile hasn't fixed the issue and my warranty will only give me the exact junk phone. I've had two of these and both deletedcontacts. There are other issues such as texts not sending - have to restart the phone to fix the bux, apps don't work - such as Alexa just freezes and does nothing. If I buy another phone, T-Mobile will make me pay the remainng months even though this was a "free phone". Sucks!!1Ver0likes0ComentariosRe: Revvl V+ 5G is randomly deleting contacts
This is an ongoing situation. I was given this phone "for free" through bill credits to switch to T-Mobile. This phone is being given away - a hint - that T-Mobile knows about the issue with this phone in particular. I replaced the phone after purchasing a warranty plan. And the new phone is doing the same thing - deleting my contacts - including on Google. I suspect it is some sort of program conflict or a sync issue. Because the phone plan and "free" phone, I had recommended it to a friend as well as my boyfriend and they too are having their contacts deleted. T-Mobile knows about this and I suspect someone decided to use this as a marketing ploy to get people to switch to T-Mobile by giving away a free (faulty) phone to switch. To have your contacts deleted on your phone AND in your Google Account is just totally not OK. I believe they have legal liability connected to this matter. I wonder when they are going to resolve this issue? Do we need to start a class-action lawsuit? If I buy another phone, I'm pretty sure I will owe the remaining balance for this "free" (faulty) phone. Not cool T-Mobile!3Visto0likes0ComentariosRe: Revvl V+ 5G is randomly deleting contacts
The same thing is happening with TMobile Revvl V+ 5G. It is deleting contacts of mine - which are also being deleted in my Google account. I've had certain contacts repeatedly deleted where I create a new contact and they disappear again! I've noticed it is usually contacts I contact more recently. I haven't noticed older contacts. Several contacts deleted are ones I'm texting with in addition to calling. There is something wrong with this phone's operating system software or with sync? Is it a virus? This is very upsetting as it is deleting them from my Google Contacts as well - I don't have them written down.6Visto5likes0Comentarios