Revvl V+ 5G is randomly deleting contacts

ermomtolots wrote:

Gschiffman wrote:

Ric221 wrote:

just a FYI if your contacts are backed up on your google account you can retrieve them from there.

It's deleting them from Google Contacts as well

You can save the recent losses!

Google creates a backup up to 30 days, so you can retrieve contacts even when they are deleted in Google.  My Revvl has also been deleting my contacts, so I go into Google periodically, export all my contacts to a .CSV file on my computer, and then have Google "restore" my contacts to the state it was in 30 days previously.  I then export all the contacts again with a different file name and compare the two files to find which contacts are different.  I am finding that I lose about 25 contacts or so every 30 days on my Revvl (some rarely contacted, some frequently - can't figure out how it chooses who to get rid of), but I only add about 2 in those 30 days, so I just recreate the few new ones.  I then export one more time to have a full list backed up on my computer.  It's annoying and takes time, but at least I know I have all my contacts that were left since 30 days before I first realized the problem existed (back in May).

That is a good point, but some of my contacts were deleted more than 30 days prior. By the time I discover the contact is gone, I can't do this. T-Mobile hasn't fixed the issue and my warranty will only give me the exact junk phone. I've had two of these and both deleted contacts. There are other issues such as texts not sending - have to restart the phone to fix the bux, apps don't work - such as Alexa just freezes and does nothing. If I buy another phone, T-Mobile will make me pay the remainng months even though this was a "free phone". Sucks!!