Forum Discussion
Why am I randomly not receiving texts?
A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these messages). Then it happened with another friend. Both these individuals have iPhones and are on T-Mobile. I'm an Android user.
It is seemingly completely random, sometimes even in the middle of a conversation, selective texts sent seconds or minutes apart will not come through.
So far I have tried:
- Changing to the stock texting app (I normally use Mood)
- Clearing the text app cache
- uninstalling and reinstalling Mood
- changing the SIM
- T-Mobile advised me to do some kind of reset (which all it did was make me have to put in all my WiFi passwords again)
- full factory reset
- Confirmed APN settings
- Bought another damn phone.
Annoying that I could never figure out wth was happening, but no matter, it seemed like things were working. Well, the problem has returned, and it's very difficult to troubleshoot or know when it's happening because it's not like there's an error message. I don't find out until days or weeks later, and I imagine sometimes never at all. People think I'm just ignoring them.
I have also had issues where texts come in very delayed, I'm talking anywhere from like a half hour to 24 hours later.
These are just regular old sms texts, usually brief ones too, not group chats media etc., if that matters.
Is it possible that that I am momentarily losing service when these messages are being sent and they just kind of disappear into the void? lol
Solutions?
Alright. Filing a Trouble Ticket with our Tech team is best route to go. They'll need specific examples of text messages that failed, and that'll help them look into what's going on.
I am having the exact same issues described here! Random texts not received & or not sent to people. Not consistent. Like just a few texts don't go through. and then screenshots of the texts verify that there are messages missing right after. Not usually MMS. small texts such as "whats up?" This has caused me many missed connections and frustrations. Also I experience people telling me they called, but I have no record of a missed call and no ring.
PLEASE HELP FIX THIS I DO NOT WANT TO SWITCH CARRIERS BUT THIS IS A REAL PAIN AND HONESTLY I EXPECT BETTER FROM T-MOBILE.
Happens to my new TMobile Branded Moto G7 Power connected or not connected to wifi. Spent hours on the phone with tech support with no solution. It is definitely a network infrastructure problem that no one can figure out. I have a non TM Moto G7 power that has sometimes has the same issue. Not as fruequently as the new one. Only consistent thing is the problem happens with TM to TM txts.
This is not a solved issue. I have been trying to get notifications set up with a vendor. I am on a Samsung S8. I have tried it with wifi off and on and rebooted the phone. I have requested the same notification at least a dozen times over the past two hours, but no message.
My setup has no blocked messages.
I did receive a notification from TM on a different subject.
I have seen this in the past. It seems to be related to specific numbers rather than a general outage.
I have been dealing with this problem for MONTHS!!! And it is driving me absolutely crazy! My husband had me update my Messages to the Chat thing? I don't know. It wasn't an option when I first started having issues, but when I reactivated Messages, it automatically updated it. So I am hoping that worked? But then I promptly switched back to my other texting app (I had the problem whether I used Messages or my other app). I'm hoping that by upgrading the Messages to Chat that it adjusted something in the system that will make messages go through.
Same exact issue here. It started New Years 2021. We've had 2 or 3 calls to TMobile , where they check things like phone updates and data usage numbers. According to them all should be good, it isn't. First my husband had a fit because he thought I was ignoring his texts, but I never got them. Then I noticed people who normally reply to my texts weren't replying. 2 other people have now verified they are Not Recieving my texts!!! I have an android 8. When my husband and i test it, it seems to work. It's very frustrating, as I have several friendships I've cultivated through text. It's embarrising to keep having to ask people if they recieved my texts and sent one back, or if all of my connections have chose to suddenly ignore me. Just today someone verified through E mail, they got my text, I did NOT get theirs!
Thanks for sharing your experience. After a month of trouble shooting by T-Mobile tech team, they could not fix the issue. Tech team was saying it is device or apple issue which is a usual tech tactic of passing the buck. I changed device, changed from eSim to physical sim, nothing fixed it.
Today i left T-Mobile and within 5 minutes of number transfer to new provider, all the text messages are working fine. So it is a T-Mobile issue or may be carrier competition where Verizon or AT&T deliberately randomly block T-Mobile incoming text to its customers or it could be T-Mobile tactic for some other reason. I think it was deliberately blocked or made broken than any other issue or else the tech team could have easily fixed it. They don't want to fix it.
I took the decision to port out of T-Mobile as T-Mobile tech team seems to be helpless. This is my story.I got a new S10+ after having this problem on my LG G6. I figured the LG G6 was just old and I needed a new phone. After trouble shooting the phone they said to exchange the phone since I was in my 14 day period. Haven't had an issues since I exchanged the phone.
Alright. Filing a Trouble Ticket with our Tech team is best route to go. They'll need specific examples of text messages that failed, and that'll help them look into what's going on.
I may have figured this out. It seems if I'm connected to my wifi network, the issue comes up. Note that I am not using wifi-calling, I'm simply connected to it for internet at home so I don't use up my data plan. Seems being connected to wifi is what's causing this. I've stayed off my wifi for the past 2 days and I haven't experienced the issue. I never had this issue with TMobile branded phones, so I think this is something that only comes up with non-TMobile branded phones.
I am having this exact same issue and I have yet to hear/find resolution! I'm thinking I may just switch carriers to resolve it. Has anyone else figured out how to prevent the issue?
