tech support

10 Topics

Why am I randomly not receiving texts?
A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these messages). Then it happened with another friend. Both these individuals have iPhones and are on T-Mobile. I'm an Android user. It is seemingly completely random, sometimes even in the middle of a conversation, selective texts sent seconds or minutes apart will not come through. So far I have tried: Changing to the stock texting app (I normally use Mood) Clearing the text app cache uninstalling and reinstalling Mood changing the SIM T-Mobile advised me to do some kind of reset (which all it did was make me have to put in all my WiFi passwords again) full factory reset Confirmed APN settings Bought another damn phone. Annoying that I could never figure out wth was happening, but no matter, it seemed like things were working. Well, the problem has returned, and it's very difficult to troubleshoot or know when it's happening because it's not like there's an error message. I don't find out until days or weeks later, and I imagine sometimes never at all. People think I'm just ignoring them. I have also had issues where texts come in very delayed, I'm talking anywhere from like a half hour to 24 hours later. These are just regular old sms texts, usually brief ones too, not group chats media etc., if that matters. Is it possible that that I am momentarily losing service when these messages are being sent and they just kind of disappear into the void? lol Solutions?
Solved
crw924
2 months ago Place Accounts & Services
113KViews
4likes
62Comments
Allowed Numbers in Family Allowances Not Working
I just switched my family from Verizon to T-Mobile. One of my phones is an Android for my mother who is a dementia patient in assisted living. To keep her safe from scammers, Verizon had a family app that allowed me to restrict both incoming and outgoing calls and texts to a specific list of numbers that I set up in the app, what used to be called a “White List”. If the number is on this list, the call was allowed to connect, if it’s not on the list, it was blocked. T-Mobile told me their Family Allowances service does the same thing, but I have not been able to make it work and, sadly, no one at T-Mobile Tech Support can figure it out either. The Family Allowances Dashboard looks like the functionality is there, but obviously, there are serious flaws in the programing behind it that is preventing it from functioning as intended. Has anyone out there been able to make Family Allowances work as I have described it? If not, are you aware of third party apps that work?
Pappy2Chins
4 months ago Place Accounts & Services
291Views
0likes
1Comment
Family Mode Not Working After Lpgin
If anyone in the world can help me with the above issue I would appreciate you so much! I never had issues with FamilyMode before, and I recently bought a new phone, tried to log in as normal, and after login it does not let me move past the terms and conditions! I keep getting this error message and I’ve done everything humanly possible from uninstall reinstall clear cache tried different devices android and apple removed the feature from my account and re add it escalated this through tech support but they keep outsourcing me and they never can explain the issue correctly so the engineering team keeps kicking it back I’m pulling hair at this point trying to see how I can ever use this app again it was very helpful to me before ! I would like to note that the old phone that I had plus my child’s old phone are both completely factory reset so there should be nothing from family mode tied to those old devices…anyone can help?
Small_Lady
5 months ago Place Accounts & Services
448Views
0likes
1Comment
Where's the technical support chat?
I'll admit it, I'm not usually a fan of technical support chats. They're largely cumbersome and difficult to deal with. That being said, there are situations and circumstances in which they're the best available option... when they're available. Why isn't there such an option here at T-Mobile? I work a call-center type job from home where I need to be able to receive a call at zero notice. When that's the case, I need a non-voice option for getting my issues resolved. Does anyone else see this as a need?
Solved
horsecavtroop
12 months ago Place Accounts & Services
58KViews
3likes
17Comments
6 fays 3hrs a day phone still not fixed
Been dealing with tmobike for 6 days up to 3hrs a day constantly promised it would be my last call. Tech support does a reset says they'll call back after rest and never call back. Each time I stressed how important my phone is to my job. Never once was I offered a refurbished phone which I qualify for until I went to a brick and mortar store yesterday which takes 3days to relieve and won't be here in time fir me to save my job tomorrow, but could have 6,5,4 3 days ago when the reps and techs were waiting my time
Charlessouser
2 years ago Place Accounts & Services
102Views
0likes
1Comment
Not able to place order online
Everytime I try to place an order on the website, I get this message after entering payment and shipping details: Please call us or visit a store to complete your order. Your security is important to us. Unfortunately, we weren't able to verify your identity and can't complete your order online. Our award-winning Mobile Experts are ready to assist you. Please call us or visit a store to continue. I don’t want to spend 2 hours over call or at the store for something as simple as placing an order to add a line or get a device.
Akshat
2 years ago Place Accounts & Services
5.6KViews
3likes
14Comments
Troubleshooting Netgear Router Issues: A Comprehensive Guide
Netgear routers are renowned for their performance, yet users might face various issues that disrupt their internet connectivity. This comprehensive guide aims to address common problems associated with Netgear routers and provide effective solutions. 1. Netgear Router Not Working: Troubleshooting Connectivity Problems Experiencing issues with your Netgear router not functioning properly? Our guide on Netgear Router Not Working provides troubleshooting steps to resolve connectivity problems effectively. 2. Netgear Router WPS Button: Understanding the Connection Process Confused about how to use the WPS button on your Netgear router? Our article on Netgear Router WPS Button explains the connection process in detail. 3. Netgear Orange Internet Light Error: Fixing Connectivity Issues Encountering an orange internet light on your Netgear router? Our guide on Netgear Orange Internet Light Error offers solutions to resolve connectivity issues indicated by this error. 4. Netgear Router Keeps Disconnecting: Resolving Persistent Disconnection Is your Netgear router frequently disconnecting? Our article on Netgear Router Keeps Disconnecting details troubleshooting steps to address persistent disconnection issues. 5. Netgear Support: Expert Assistance for Router Problems For complex issues, seek expert help. Our Netgear Support page connects you with knowledgeable professionals specializing in resolving Netgear router problems promptly. 6. Netgear Nighthawk Router Login: Accessing Router Settings Navigating through the login process for your Netgear Nighthawk router? Our guide on Netgear Nighthawk Router Login provides detailed instructions for accessing router settings. 7. Netgear Orbi Login & Setup: Streamlining Orbi Router Configuration Setting up or accessing your Netgear Orbi router? Our guides on Netgear Orbi Login and Netgear Orbi Setup offer step-by-step procedures for seamless configuration. 8. Netgear Router Login and Setup: Simplifying the Configuration Process Initiating the setup process for your Netgear router? Our articles on Netgear Router Login and Netgear Router Setup provide detailed guidance for hassle-free configuration. 9. Netgear WiFi Extender Setup: Extending Wireless Coverage Want to set up your Netgear WiFi extender? Our article on Netgear WiFi Extender Setup offers a comprehensive guide for extending your wireless coverage. Conclusion Dealing with Netgear router issues can be challenging, but with the right guidance and support, troubleshooting becomes more manageable. Refer to our comprehensive guides to resolve various problems and set up your router correctly.
radhika233
2 years ago Place Accounts & Services
128Views
0likes
0Comments
Text Messages that come delayed for up to 4 days or Not At all.
Hi We have a Samsung A32 5g (pervious issued phone was an A22) and an Galaxy S21 Ultra 5G. T-Mobile Corporate (CS) sent us to the store to get (free) new sim cards due to an ongoing issue with our phones due to the INABILITY to send and receive on time text messages since before Aug 2021,(when I had an A22) This is only with text messages. This happens when I have a good signal and a Wi-Fi connection in my house, but it has also happened when I'm out and have only cell signal with GREAT SIGNAL. We have tried it with other carriers with people, and it still doesn’t work all the time. The usual phone troubleshooting steps (quitting the Messages application, restarting the phones, hard resets, brand new phones, even different messaging apps) do absolutely nothing. I should add FaceBook messenger works, but meh. We checked the activity logs in our T-Mobile account, and the read, delivered, and sent, in the APP it self. which doesn't always work. It’s been confirmed many times now that T-Mobile sees the delays and missed messages. To fix this problem we got a free sim card at the store. (we have done all the technical work with T-Mobile Tech Support at the 1st, 2nd, and 3rd tier Levels, AND having them E-mail the Engineers 2 times.) Which we NEVER received any information back about. In fact they closed the trouble ticket and marked it as resolved! I had to ask about it. We are 16+ year customers and I am no longer recommending T-Mobile to our friends and Family. UNFORTUNATLEY for them, T-Mobile’s Corporate Store tried to give him 3 different sim cards and after THEM calling corporate, it got the PHONE basically bricked, and unusable after TRYING too many times. Got him Flagged by the FRAUD DEPARTMENT. Told him he would have to wait an hour for it to come back to working. FOUR HOURS LATER, it's not working still. So on call to the Call to CS. So I was on the phone with then for 1 hour and 56 mins to tell me the FRAUD department does ONLY emails and it would take 24-48 hours for them to get a response, for them to call me and TRUST that them after everything. There is no number and no transfer ability for customers or CS to call them. So no phone for 24-48 hours? After we have been taking our time patience, and gasoline to fix this issue. This is a Corporate Store that LET him leave the store without fixing their mistake. I will be filing a report on the store with T-Mobile, Because you let a customer leave without fixing his problem and making it worse. This should have been simple. I should also mention he went back and forth to the store TWICE to resolve this issue. starting at 10am, on 3/19/22. We do not feel we where given the attention, dedication, and service that we deserve as customers, let alone people. This may end up with us ending our history with T-Mobile as Customers. 16 years of loyalty to end up this way.
KittLady
2 years ago Place Accounts & Services
5.4KViews
4likes
8Comments
what is this outgoing texts to 7277
I’ve been seeing outgoing texts when I check phone history to 7727 for months now at all different times throughout the day. What is this number? Is it a texting app?
Jespatton95
2 years ago Place Accounts & Services
13KViews
0likes
10Comments
Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! ¿Cuándo se solucionará?
Both the app and the browser are still displaying last month’s info under detailed usage data over 10 days into a new billing cycle. Is there a timeline for T-Mobile to fix it? Normally it takes a day or two after a new billing cycle. Please help!
Solved
partywithmyphon
3 years ago Place Accounts & Services
4.8KViews
12likes
38Comments

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am I randomly not receiving texts?","conversation":{"__ref":"Conversation:conversation:5200"},"id":"message:5200","revisionNum":1,"uid":5200,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:148340"},"metrics":{"__typename":"MessageMetrics","views":113431},"postTime":"2019-08-08T03:28:16.000-07:00","lastPublishTime":"2019-08-08T03:28:16.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these messages). Then it happened with another friend. Both these individuals have iPhones and are on T-Mobile. I'm an Android user. It is seemingly completely random, sometimes even in the middle of a conversation, selective texts sent seconds or minutes apart will not come through. So far I have tried: Changing to the stock texting app (I normally use Mood) Clearing the text app cache uninstalling and reinstalling Mood changing the SIM T-Mobile advised me to do some kind of reset (which all it did was make me have to put in all my WiFi passwords again) full factory reset Confirmed APN settings Bought another damn phone. Annoying that I could never figure out wth was happening, but no matter, it seemed like things were working. Well, the problem has returned, and it's very difficult to troubleshoot or know when it's happening because it's not like there's an error message. I don't find out until days or weeks later, and I imagine sometimes never at all. People think I'm just ignoring them. I have also had issues where texts come in very delayed, I'm talking anywhere from like a half hour to 24 hours later. These are just regular old sms texts, usually brief ones too, not group chats media etc., if that matters. Is it possible that that I am momentarily losing service when these messages are being sent and they just kind of disappear into the void? lol Solutions? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1612","kudosSumWeight":4,"repliesCount":62,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:103771":{"__typename":"Conversation","id":"conversation:103771","topic":{"__typename":"ForumTopicMessage","uid":103771},"lastPostingActivityTime":"2025-01-06T18:58:51.886-08:00","solved":false},"User:user:116772":{"__typename":"User","uid":116772,"login":"Pappy2Chins","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/images/dS0xMTY3NzItNTEyM2k4MkZFMjJGMDVBRkRGRTFC"},"id":"user:116772"},"ForumTopicMessage:message:103771":{"__typename":"ForumTopicMessage","subject":"Allowed Numbers in Family Allowances Not Working","conversation":{"__ref":"Conversation:conversation:103771"},"id":"message:103771","revisionNum":1,"uid":103771,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:116772"},"metrics":{"__typename":"MessageMetrics","views":291},"postTime":"2024-07-15T07:51:55.000-07:00","lastPublishTime":"2024-07-15T07:51:55.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I just switched my family from Verizon to T-Mobile. One of my phones is an Android for my mother who is a dementia patient in assisted living. To keep her safe from scammers, Verizon had a family app that allowed me to restrict both incoming and outgoing calls and texts to a specific list of numbers that I set up in the app, what used to be called a “White List”. If the number is on this list, the call was allowed to connect, if it’s not on the list, it was blocked. T-Mobile told me their Family Allowances service does the same thing, but I have not been able to make it work and, sadly, no one at T-Mobile Tech Support can figure it out either. The Family Allowances Dashboard looks like the functionality is there, but obviously, there are serious flaws in the programing behind it that is preventing it from functioning as intended. Has anyone out there been able to make Family Allowances work as I have described it? If not, are you aware of third party apps that work? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1011","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:85102":{"__typename":"Conversation","id":"conversation:85102","topic":{"__typename":"ForumTopicMessage","uid":85102},"lastPostingActivityTime":"2024-12-03T12:53:50.073-08:00","solved":false},"User:user:39288":{"__typename":"User","uid":39288,"login":"Small_Lady","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-9.svg"},"id":"user:39288"},"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bS04NTEwMi0yMjMwaTdGN0FEMzQ3M0MwNEY5RkQ?revision=1\"}":{"__typename":"AssociatedImage","url":"https://es.t-mobile.com/community/s/xjbgt85279/images/bS04NTEwMi0yMjMwaTdGN0FEMzQ3M0MwNEY5RkQ?revision=1","title":"41e6d077-ffce-4626-923d-613c0b1692b7.png","associationType":"BODY","width":1179,"height":2556,"altText":null},"ForumTopicMessage:message:85102":{"__typename":"ForumTopicMessage","subject":"Family Mode Not Working After Lpgin","conversation":{"__ref":"Conversation:conversation:85102"},"id":"message:85102","revisionNum":1,"uid":85102,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:39288"},"metrics":{"__typename":"MessageMetrics","views":448},"postTime":"2024-03-29T10:36:33.000-07:00","lastPublishTime":"2024-03-29T10:36:33.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" If anyone in the world can help me with the above issue I would appreciate you so much! I never had issues with FamilyMode before, and I recently bought a new phone, tried to log in as normal, and after login it does not let me move past the terms and conditions! I keep getting this error message and I’ve done everything humanly possible from uninstall reinstall clear cache tried different devices android and apple removed the feature from my account and re add it escalated this through tech support but they keep outsourcing me and they never can explain the issue correctly so the engineering team keeps kicking it back I’m pulling hair at this point trying to see how I can ever use this app again it was very helpful to me before ! I would like to note that the old phone that I had plus my child’s old phone are both completely factory reset so there should be nothing from family mode tied to those old devices…anyone can help? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"951","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8X05WX3wx","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bS04NTEwMi0yMjMwaTdGN0FEMzQ3M0MwNEY5RkQ?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:88728":{"__typename":"Conversation","id":"conversation:88728","topic":{"__typename":"ForumTopicMessage","uid":88728},"lastPostingActivityTime":"2024-04-15T09:08:42.000-07:00","solved":true},"User:user:163983":{"__typename":"User","uid":163983,"login":"horsecavtroop","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-5.svg"},"id":"user:163983"},"ForumTopicMessage:message:88728":{"__typename":"ForumTopicMessage","subject":"Where's the technical support chat?","conversation":{"__ref":"Conversation:conversation:88728"},"id":"message:88728","revisionNum":1,"uid":88728,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:163983"},"metrics":{"__typename":"MessageMetrics","views":58171},"postTime":"2019-05-18T16:51:57.000-07:00","lastPublishTime":"2019-05-18T16:51:57.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I'll admit it, I'm not usually a fan of technical support chats. They're largely cumbersome and difficult to deal with. That being said, there are situations and circumstances in which they're the best available option... when they're available. Why isn't there such an option here at T-Mobile? I work a call-center type job from home where I need to be able to receive a call at zero notice. When that's the case, I need a non-voice option for getting my issues resolved. Does anyone else see this as a need? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"553","kudosSumWeight":3,"repliesCount":17,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:84831":{"__typename":"Conversation","id":"conversation:84831","topic":{"__typename":"ForumTopicMessage","uid":84831},"lastPostingActivityTime":"2024-03-24T08:22:42.000-07:00","solved":false},"User:user:34744":{"__typename":"User","uid":34744,"login":"Charlessouser","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-5.svg"},"id":"user:34744"},"ForumTopicMessage:message:84831":{"__typename":"ForumTopicMessage","subject":"6 fays 3hrs a day phone still not fixed","conversation":{"__ref":"Conversation:conversation:84831"},"id":"message:84831","revisionNum":1,"uid":84831,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:34744"},"metrics":{"__typename":"MessageMetrics","views":102},"postTime":"2024-03-24T08:19:38.000-07:00","lastPublishTime":"2024-03-24T08:19:38.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Been dealing with tmobike for 6 days up to 3hrs a day constantly promised it would be my last call. Tech support does a reset says they'll call back after rest and never call back. Each time I stressed how important my phone is to my job. Never once was I offered a refurbished phone which I qualify for until I went to a brick and mortar store yesterday which takes 3days to relieve and won't be here in time fir me to save my job tomorrow, but could have 6,5,4 3 days ago when the reps and techs were waiting my time ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"520","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:82746":{"__typename":"Conversation","id":"conversation:82746","topic":{"__typename":"ForumTopicMessage","uid":82746},"lastPostingActivityTime":"2024-03-07T19:13:54.000-08:00","solved":false},"User:user:56820":{"__typename":"User","uid":56820,"login":"Akshat","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"id":"user:56820"},"ForumTopicMessage:message:82746":{"__typename":"ForumTopicMessage","subject":"Not able to place order online","conversation":{"__ref":"Conversation:conversation:82746"},"id":"message:82746","revisionNum":1,"uid":82746,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:56820"},"metrics":{"__typename":"MessageMetrics","views":5581},"postTime":"2023-03-17T17:30:53.000-07:00","lastPublishTime":"2023-03-17T17:30:53.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Everytime I try to place an order on the website, I get this message after entering payment and shipping details: Please call us or visit a store to complete your order. Your security is important to us. Unfortunately, we weren't able to verify your identity and can't complete your order online. Our award-winning Mobile Experts are ready to assist you. Please call us or visit a store to continue. I don’t want to spend 2 hours over call or at the store for something as simple as placing an order to add a line or get a device. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"543","kudosSumWeight":3,"repliesCount":14,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:64399":{"__typename":"Conversation","id":"conversation:64399","topic":{"__typename":"ForumTopicMessage","uid":64399},"lastPostingActivityTime":"2023-11-19T22:00:51.000-08:00","solved":false},"User:user:120442":{"__typename":"User","uid":120442,"login":"radhika233","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"id":"user:120442"},"ForumTopicMessage:message:64399":{"__typename":"ForumTopicMessage","subject":"Troubleshooting Netgear Router Issues: A Comprehensive Guide","conversation":{"__ref":"Conversation:conversation:64399"},"id":"message:64399","revisionNum":1,"uid":64399,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:120442"},"metrics":{"__typename":"MessageMetrics","views":128},"postTime":"2023-11-19T22:00:51.000-08:00","lastPublishTime":"2023-11-19T22:00:51.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Netgear routers are renowned for their performance, yet users might face various issues that disrupt their internet connectivity. This comprehensive guide aims to address common problems associated with Netgear routers and provide effective solutions. 1. Netgear Router Not Working: Troubleshooting Connectivity Problems Experiencing issues with your Netgear router not functioning properly? Our guide on Netgear Router Not Working provides troubleshooting steps to resolve connectivity problems effectively. 2. Netgear Router WPS Button: Understanding the Connection Process Confused about how to use the WPS button on your Netgear router? Our article on Netgear Router WPS Button explains the connection process in detail. 3. Netgear Orange Internet Light Error: Fixing Connectivity Issues Encountering an orange internet light on your Netgear router? Our guide on Netgear Orange Internet Light Error offers solutions to resolve connectivity issues indicated by this error. 4. Netgear Router Keeps Disconnecting: Resolving Persistent Disconnection Is your Netgear router frequently disconnecting? Our article on Netgear Router Keeps Disconnecting details troubleshooting steps to address persistent disconnection issues. 5. Netgear Support: Expert Assistance for Router Problems For complex issues, seek expert help. Our Netgear Support page connects you with knowledgeable professionals specializing in resolving Netgear router problems promptly. 6. Netgear Nighthawk Router Login: Accessing Router Settings Navigating through the login process for your Netgear Nighthawk router? Our guide on Netgear Nighthawk Router Login provides detailed instructions for accessing router settings. 7. Netgear Orbi Login & Setup: Streamlining Orbi Router Configuration Setting up or accessing your Netgear Orbi router? Our guides on Netgear Orbi Login and Netgear Orbi Setup offer step-by-step procedures for seamless configuration. 8. Netgear Router Login and Setup: Simplifying the Configuration Process Initiating the setup process for your Netgear router? Our articles on Netgear Router Login and Netgear Router Setup provide detailed guidance for hassle-free configuration. 9. Netgear WiFi Extender Setup: Extending Wireless Coverage Want to set up your Netgear WiFi extender? Our article on Netgear WiFi Extender Setup offers a comprehensive guide for extending your wireless coverage. Conclusion Dealing with Netgear router issues can be challenging, but with the right guidance and support, troubleshooting becomes more manageable. Refer to our comprehensive guides to resolve various problems and set up your router correctly. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2651","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:48794":{"__typename":"Conversation","id":"conversation:48794","topic":{"__typename":"ForumTopicMessage","uid":48794},"lastPostingActivityTime":"2023-08-29T17:26:09.000-07:00","solved":false},"User:user:58934":{"__typename":"User","uid":58934,"login":"KittLady","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-8.svg"},"id":"user:58934"},"ForumTopicMessage:message:48794":{"__typename":"ForumTopicMessage","subject":"Text Messages that come delayed for up to 4 days or Not At all.","conversation":{"__ref":"Conversation:conversation:48794"},"id":"message:48794","revisionNum":1,"uid":48794,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:58934"},"metrics":{"__typename":"MessageMetrics","views":5449},"postTime":"2022-03-19T15:37:51.000-07:00","lastPublishTime":"2022-03-19T15:37:51.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi We have a Samsung A32 5g (pervious issued phone was an A22) and an Galaxy S21 Ultra 5G. T-Mobile Corporate (CS) sent us to the store to get (free) new sim cards due to an ongoing issue with our phones due to the INABILITY to send and receive on time text messages since before Aug 2021,(when I had an A22) This is only with text messages. \t This happens when I have a good signal and a Wi-Fi connection in my house, but it has also happened when I'm out and have only cell signal with GREAT SIGNAL. \t We have tried it with other carriers with people, and it still doesn’t work all the time. \t The usual phone troubleshooting steps (quitting the Messages application, restarting the phones, hard resets, brand new phones, even different messaging apps) do absolutely nothing. I should add FaceBook messenger works, but meh. \t We checked the activity logs in our T-Mobile account, and the read, delivered, and sent, in the APP it self. which doesn't always work. It’s been confirmed many times now that T-Mobile sees the delays and missed messages. To fix this problem we got a free sim card at the store. (we have done all the technical work with T-Mobile Tech Support at the 1st, 2nd, and 3rd tier Levels, AND having them E-mail the Engineers 2 times.) Which we NEVER received any information back about. In fact they closed the trouble ticket and marked it as resolved! I had to ask about it. We are 16+ year customers and I am no longer recommending T-Mobile to our friends and Family. UNFORTUNATLEY for them, T-Mobile’s Corporate Store tried to give him 3 different sim cards and after THEM calling corporate, it got the PHONE basically bricked, and unusable after TRYING too many times. Got him Flagged by the FRAUD DEPARTMENT. Told him he would have to wait an hour for it to come back to working. FOUR HOURS LATER, it's not working still. So on call to the Call to CS. So I was on the phone with then for 1 hour and 56 mins to tell me the FRAUD department does ONLY emails and it would take 24-48 hours for them to get a response, for them to call me and TRUST that them after everything. There is no number and no transfer ability for customers or CS to call them. So no phone for 24-48 hours? After we have been taking our time patience, and gasoline to fix this issue. This is a Corporate Store that LET him leave the store without fixing their mistake. I will be filing a report on the store with T-Mobile, Because you let a customer leave without fixing his problem and making it worse. This should have been simple. I should also mention he went back and forth to the store TWICE to resolve this issue. starting at 10am, on 3/19/22. We do not feel we where given the attention, dedication, and service that we deserve as customers, let alone people. This may end up with us ending our history with T-Mobile as Customers. 16 years of loyalty to end up this way. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2988","kudosSumWeight":4,"repliesCount":8,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:45225":{"__typename":"Conversation","id":"conversation:45225","topic":{"__typename":"ForumTopicMessage","uid":45225},"lastPostingActivityTime":"2023-08-12T09:43:45.000-07:00","solved":false},"User:user:142995":{"__typename":"User","uid":142995,"login":"Jespatton95","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg"},"id":"user:142995"},"ForumTopicMessage:message:45225":{"__typename":"ForumTopicMessage","subject":"what is this outgoing texts to 7277","conversation":{"__ref":"Conversation:conversation:45225"},"id":"message:45225","revisionNum":1,"uid":45225,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:142995"},"metrics":{"__typename":"MessageMetrics","views":13039},"postTime":"2023-01-18T02:33:43.000-08:00","lastPublishTime":"2023-01-18T02:33:43.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I’ve been seeing outgoing texts when I check phone history to 7727 for months now at all different times throughout the day. What is this number? Is it a texting app? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"173","kudosSumWeight":0,"repliesCount":10,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:14439":{"__typename":"Conversation","id":"conversation:14439","topic":{"__typename":"ForumTopicMessage","uid":14439},"lastPostingActivityTime":"2023-03-01T15:35:03.000-08:00","solved":true},"User:user:64075":{"__typename":"User","uid":64075,"login":"partywithmyphon","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-8.svg"},"id":"user:64075"},"ForumTopicMessage:message:14439":{"__typename":"ForumTopicMessage","subject":"Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! ¿Cuándo se solucionará?","conversation":{"__ref":"Conversation:conversation:14439"},"id":"message:14439","revisionNum":1,"uid":14439,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:64075"},"metrics":{"__typename":"MessageMetrics","views":4846},"postTime":"2023-02-05T16:22:29.000-08:00","lastPublishTime":"2023-02-05T16:22:29.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Both the app and the browser are still displaying last month’s info under detailed usage data over 10 days into a new billing cycle. Is there a timeline for T-Mobile to fix it? Normally it takes a day or two after a new billing cycle. Please help! 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