Allowed Numbers in Family Allowances Not Working
I just switched my familyfrom Verizon to T-Mobile. One of my phones is an Android for my mother who is a dementia patient in assisted living. To keep her safe from scammers, Verizon had a family app that allowed me to restrict both incoming and outgoing calls and texts to a specific list of numbers that I set up in the app, what used to be called a "White List". If the number is on this list, the call wasallowed to connect, if it's not on the list, it was blocked. T-Mobile told me their Family Allowances service does the same thing, but I have not been able to make it work and, sadly, no one at T-Mobile Tech Support can figure it out either. The Family Allowances Dashboard looks like the functionality is there, but obviously, there are serious flaws in the programing behind itthat is preventing it from functioning as intended. Has anyone out there been able to make Family Allowances work as I have described it? If not, are you aware of third party apps that work?
Family Mode Not Working After Lpgin
If anyone in the world can help me with the above issue I would appreciate you so much! I never had issues with FamilyMode before, and I recently bought a new phone, tried to log in as normal, and after login it does not let me move past the terms and conditions! I keep getting this error message and I've done everything humanly possible from uninstall reinstall clear cache tried different devices android and apple removed the feature from my account and re add it escalated this through tech support but they keep outsourcing me and they never can explain the issue correctly so the engineering team keeps kicking it back I'm pulling hair at this point trying to see how I can ever use this app again it was very helpful to me before ! I would like to note that theold phone that I had plus my child's old phone are both completely factory reset so there should be nothing from family mode tied to those old devices…anyone can help?6 fays 3hrs a day phone still not fixed
Been dealing with tmobike for 6 days up to 3hrs a day constantly promised it would be my last call. Tech support does a reset says they'll call back after rest and never call back. Each time I stressed how important my phone is to my job. Never once was I offered a refurbished phone which I qualify for until I went to a brick and mortar store yesterday which takes 3days to relieve and won't be here in time fir me to save my job tomorrow, but could have 6,5,4 3 days ago when the reps and techs were waiting my time
Not able to place order online
Everytime I try to place an order on the website, I get this message after entering payment and shipping details: Please call us or visit a store to complete your order. Tu seguridad es importante para nosotros. Lamentablemente, no pudimos verificar tu identidad y no podemos completar tu pedido por Internet. Nuestros galardonados expertos en servicios móviles están listos para ayudarte. Llámanos o dirígete a una tienda para continuar. I don't want to spend 2 hours over call or at the store for something as simple as placing an order to add a line or get a device.Troubleshooting Netgear Router Issues: A Comprehensive Guide
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Text Messages that come delayed for up to 4 days or Not At all.
Hi We have a Samsung A32 5g (pervious issued phone was an A22) and anGalaxy S21 Ultra 5G. T-Mobile Corporate (CS) sent us to the store to get (free) new sim cards due to an ongoing issue with our phones due to the INABILITY to send and receive on time text messages since before Aug 2021,(when I had an A22) This is only with text messages. This happens when I have a good signal and a Wi-Fi connection in my house, but it has also happened when I'm out and have only cell signal with GREAT SIGNAL. We have tried it with other carriers with people, and it still doesn't work all the time. The usual phone troubleshooting steps (quitting the Messages application, restartingthe phones,hard resets, brand new phones, even different messaging apps) do absolutely nothing. I should add FaceBook messenger works, but meh. We checked the activity logs in ourT-Mobile account, and the read, delivered, and sent, in the APP it self. which doesn't always work. It's been confirmed many times now thatT-Mobilesees the delays and missed messages. To fix this problem we got a free sim card at the store. (we have done all the technical work with T-Mobile Tech Support at the 1st, 2nd, and 3rd tier Levels, AND having them E-mail the Engineers 2 times.) Which we NEVER received any information back about. In fact they closed the trouble ticket and marked it as resolved! I had to ask about it.We are 16+ year customers and I am no longer recommending T-Mobile to our friends and Family. UNFORTUNATLEY for them, T-Mobile'sCorporate Store tried to give him 3 different sim cards and after THEM calling corporate, it got the PHONE basically bricked, and unusable after TRYING too many times. Got him Flagged by the FRAUD DEPARTMENT. Told him he would have to wait an hour for it to come back to working. FOUR HOURS LATER, it's not working still. So on call to the Call to CS. SoIwas on the phone with then for 1 hour and 56 mins to tell me the FRAUD department does ONLY emails and it wouldtake 24-48 hours for them to get a response, for them to call me and TRUST that them after everything. There is no number and no transfer ability for customers or CS to call them. So no phone for 24-48 hours? After we have been taking our time patience, and gasoline to fix this issue. This is a Corporate Store that LET him leave the store without fixing their mistake. I will be filing a report on the store with T-Mobile, Because you let a customer leave without fixing his problem and making it worse. This should have been simple. I should also mention he went back and forth to the store TWICE to resolve this issue. starting at 10am, on 3/19/22. We do not feel we where given the attention, dedication, and service that we deserve as customers, let alone people. This may end up with us ending our history with T-Mobile as Customers. 16 years of loyalty to end up this way.
