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Gtarewood
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Joined 2 years ago
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Terrible internet service with no support.
Ohhhh man, I have been dealing with bad internet service since I got the Gateway over a year ago. There's no local service to assist with this service or lack of. I've called to troubleshoot easily 15 times with multiple answers from the Philippines to assist me with outages or tower work here in Washington state. It's aways the same issue and answer: "Tower work in your area" If that's true, they don't bother to inform the paying customer that: Hey, we're going to work on a tower that will have a profound affect on you business you run from home… When I got the unit I was getting 230 mbps download and now it's been reduced to 4.50 mbps download. They have no answers because T-Mobile is focused on gaining customers and sourcing out issues to people that cannot help. How they provide a local service with no local assistance is beyond me. The fact that I'm still here is even more beyond me. Why I'm venting here? Anyone reading? Anyone that can do anything about it care at TM?Solved373Visto6likes7ComentariosRe: Terrible internet service with no support.
Yes, it's a real joke. They all seem to care when you talk to them but cannot do anything. I think TM is in over their head on this internet service. They don't have the ability to service the customers needs. I'm now told as of today that service might be up better this weekend. If it is, it will be down again in a couple of days. I really find it peculiar that they cannot help the customer. The only option is to call and hear the same thing over and over. Reset the Gateway, power down device, let me reset signal from our end, lets connect you to a different tower. They don't get it! I need better service in my community. They failed on this one. I'm about done. Can't do my work and they're costing me valuable business dollars. And they don't even give you any hint about this so called "tower work" that is being performed weekly in my area. I live 8 miles from the HQ and they can't provide good coverage.6Visto1like0Comentarios