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happyday
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Joined 4 months ago
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Re: new voice mail and it's asking me to setup voicemail
Not sure ifT-mobile sent out an update regarding this?Perhaps they did and I missed it? Anyways, afew weeks ago I had called my voicemail to check in on its messages. Admittedly, it is something I don't do on the regular. Yet, once I did, I was unnerved to find all my audibly saved voice mail messagesmissing in action. I was definitely a bit heart brokenbecause I have some saved messages from a recently departed loved one along with other savedkeepsake messages. Fearing that my old voice messages were lost in the abyss forever, two weeks later Icalled my voicemail again. This time I was prompted to reset my pin. Huh? I thought that quite odd. With so much going on in the world today, indeed Ithought it might be some sort of crazyT-mobile voice messaging scam. So I decided to callT-mobile. I was transferred over to the technical department. The representative there was overlygiddy, yet extremelypolite. Sheexplained to me that as a security protective measure, T-mobile did thisas a means to requestthat its customers reset their pin-- especially for those whowere still using thelast 4 digits of their cell phone number as their pin. Still, if you prefer, you can reset the pin and usethe same old last 4 digits of your phone. Your choice. Though again, as asecurity protective measure, T-mobile advises against using old pins that match up with the last four digits of your cell phone number.. Next stop, because I would need to restart my phone, the rep asked me if I had another phone number she could call me at.I gave her an alternate number to call and shewalked me through the process to reset my pin, using myT-mobile visual voice mail app. Thereafter, I chose a new pin and confirmed it using the app. Then therep had me restart my phone.Once phone was restarted, I logged back into my phone. Next step was to go back to my visual voice mail app and login using my new voice message pin. Once I did all my old voice messages reappeared.And if you don't have this app, simply download it. So, if you too experienced this same issue as me, thinking your voice messages had disappeared...once you reset your pin, you will then be able to both, audibly hear andvisually see all your previously saved voice messages in your visual voice mail app. At least I hope it will work out that way for you. Hope this helps. Happy Day :)4Visto1like0Comentarios