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hellokitty04
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Re: Expiration date bug for Legacy Pay As You Go?
Hello Hiccup I think you will have no choice but to call customer care…..I know, I know…...I dread it as well. After finally getting set up with my new phone last June I started to see my PAYG balance going down EVERY DAY and get this: the phone is shut OFF My balance dropped fast, and customer care added 10 bucks back to my account -twice but the problem persists even after they sent a new SIM card. It seems the phone is actually sending messages to NO ONE and I'm getting charged 10 cents every time, sometimes as much as 10 times a day! After many phone calls to CC, trying to explain what the phone is doing and getting nowhere I finally got the right person who was able to send a "work" ticket to the tech dept. Let's just say the messages have slowed to maybe one every other day even though it hasn't stopped. Every couple of months I add a 10 dollar refill just to be sure. One of the reps asked if I wanted to convert my PAYG to their new ten dollar a month prepaid plan I almost said yes but then thought the better of it. Ten bucks isn't bad if it's your main phone but I'd rather pay 10 bucks every few months. I know once you change plans you can never go back lol I just added 10 dollars March 1st and it now says my balance expires Feb 29, 2024. As I said, I think you have no option other than calling and explain the situation. Hopefully you get a rep who helps the first time and you won't have to make multiple calls. You certainly don't want to lose this plan. Please give us an update and good luck15Visto0likes0ComentariosRe: Expiration date bug for Legacy Pay As You Go?
Just want to follow up on my experience changing phones. Yesterday my new, cheap Nokia bar phone arrived from ebay. I took it along with my current phone to the T-Mo store here in town. After explaining the situation (of course the man I spoke to last week wasn't there lol) a nice woman tried to do the SIM swap but for some odd reason there was an issue with my zip code. Why, I don't know, maybe because I don't have a billing address and only use refill cards. Anyways, they had to call the store manager, He was at another store and said he would drive over and do the SIM swap himself.After he arrived the whole swap only took about 5 to 10 minutes. I'm very happy with my new, cheap phone and I am indeed still on the Pay As You Go plan. Checked my expiration date which is Feb. 2023. So a huge thank you Peter, magenta and the T-Mo employees at my local store. 👍41Visto1like0ComentariosRe: Expiration date bug for Legacy Pay As You Go?
Hi Peter, Ok I understand it now. Thanks for your help. I've learned more from you than the t-mo website. I found that there's a T-Mo store just a few miles from me and i just called them. Spoke a a really nice young man who said they could swap out the SIM card for me no problem and not to worry, I can stay on my Pay As You Go. He said "don't worry, we won't take your plan away from you" LOL I explained that I've had this plan for many, many years and keep this as a back up emergency phone and the new one I just bought is a cheap Nokia. He told me to wait until I get the new phone and bring it in along with my old Samsung with the huge SIM and they will take care of it in the store. If the carriers weren't dropping 3G I'd still keep this old Samsung. It's a rugged flip phone, built like a tank LOL Thank you again Peter for your excellent advice. I will update next week after i get the new phone and visit the T-Mo store.36Visto1like0ComentariosRe: Expiration date bug for Legacy Pay As You Go?
Thank you both for the swift replies. I tried calling CS but didn't feel like sitting on the phone for an hour so I hung up. I just bought a Nokia 225 4G bar phone pretty cheap that I checked with the T-Mo website "Bring You Own" IMEI STATUS CHECK and got these three messages: *This device is fully compatible with T-Mobile's network technology. *This device is not blocked from use on our network. *Your phone uses a physical SIM card to hold wireless account information. Obviously the SIM in my old Samsung is HUGE and is not going to fit into the new phone. But I confess I'm confused by what you mean by the SIM having the IMEI. I understand the IMEI is tied to the SIM yes, but If I have to buy a new SIM card from T-Mo, (which I am sure I'll have to) how will my Pay As You Go continue with this new phone? Isn't the Pay As You Go plan tied to that old, huge SIM? Thanks again for your help 😀24Visto1like0ComentariosRe: Expiration date bug for Legacy Pay As You Go?
I too have had a Pay As You Go legacy plan now for I figure at least 15 years. It's a back up phone I only use rarely but for 10 bucks a year it's nice to have. I paid my 10 bucks back in Feb. and it actually has the correct 1 year expiration date, I wasn't aware of an issue with the dates until I read this thread. I came here looking for info on changing my phone. I have an old (really old) Samsung E105 flip phone and I suspect with the shutdown of 3G it's going to stop working very soon and I'll be forced to get a new one. My question is if i do get a new phone will i lose my Pay As You Go plan? I don't want to become a monthly prepaid user: I already have that set up with another carrier. Ten, 20 even 25 bucks for an entire year however is fine and well worth it. I'm just afraid if I try to activate another phone T-Mo will have an excuse to eliminate my Pay As You Go and I'll be stuck with a phone I don't want. I should also add that the SIM card in the E105 is too large to fit into the newer phones. I discovered that when I upgraded a 2013 Samsung A3 to a new moto e (my US Cellular prepaid) In that case I had to call CS and they were terrific setting it up and they let me stay on my current lower cost monthly plan.31Visto1like0Comentarios