Expiration date bug for Legacy Pay As You Go?

Hello Hiccup

I think you will have no choice but to call customer care…..I know, I know…...I dread it as well.

After finally getting set up with my new phone last June I started to see my PAYG balance going down EVERY DAY and get this: the phone is shut OFF

My balance dropped fast, and customer care added 10 bucks back to my account -twice but the problem persists even after they sent a new SIM card. It seems the phone is actually sending messages to NO ONE and  I'm getting charged 10 cents every time, sometimes as much as 10 times a day!

After many phone calls to CC, trying to explain what the phone is doing and getting nowhere I finally got the right person who was able to send a "work" ticket to the tech dept. Let's just say the messages have slowed to maybe one every other day even though  it hasn't stopped. Every couple of months I add a 10 dollar refill just to be sure.

One of the reps asked if I wanted to convert my PAYG to their new ten dollar a month prepaid plan I almost said yes but then thought the better of it. Ten bucks isn't bad if it's your main phone but I'd rather pay 10 bucks every few months. I know once you change plans you can never go back lol

 I just added 10 dollars March 1st and it now says my  balance expires Feb 29, 2024.

As I said, I think you have no option other than calling and explain the situation. Hopefully you get a rep who helps the first time and you won't  have to make multiple calls. You certainly don't want to lose this plan.

Please give us an update and good luck