Forum Discussion

JenniferBH93's avatar
JenniferBH93
Network Novice
2 years ago

Request change to payment due date

My payment date changed and I wasn't aware it would as I have auto pay set. How can I request it to be changed back to the original date? Gracias. 

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Servicio al Cliente
  • syaoran's avatar
    syaoran
    2 years ago

    Changes to your billing date need to be made through Customer Care.  You can reach them at 611 or by sending a DM to T-Mobile on Facebook or Twitter.  Try to remember that autopay will always initiate at least 2 business days before the actual autopay date.  

6 Replies

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  • syaoran's avatar
    syaoran
    Transmission Titan
    2 years ago
    Copiar enlaceReportar

    Changes to your billing date need to be made through Customer Care.  You can reach them at 611 or by sending a DM to T-Mobile on Facebook or Twitter.  Try to remember that autopay will always initiate at least 2 business days before the actual autopay date.  

  • Tiffanymg's avatar
    Tiffanymg
    Network Novice
    2 years ago
    Copiar enlaceReportar

    I also need to change my payment date please.. I don't get paid until the first of the month every month. They tried to take it out of my account today but I need to change my payment date please so my service isn't interrupted please..

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My payment date changed and I wasn't aware it would as I have auto pay set. How can I request it to be changed back to the original date? Gracias. 

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My payment date changed and I wasn't aware it would as I have auto pay set. How can I request it to be changed back to the original date? Gracias. 

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How can I request it to be changed back to the original date? Thank you. ","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsNjg4MjcsNjg4Mjc","node":{"__ref":"ForumReplyMessage:message:68827"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsNjg4MjcsNjg4MjY","node":{"__ref":"ForumReplyMessage:message:68826"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsNjg4MjcsNjg4MjU","node":{"__ref":"ForumReplyMessage:message:68825"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsNjg4MjcsNjg4MjQ","node":{"__ref":"ForumReplyMessage:message:68824"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsNjg4MjcsNjg4MjM","node":{"__ref":"AcceptedSolutionMessage:message:68823"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsNjg4MjcsNjg4MjI","node":{"__ref":"ForumReplyMessage:message:68822"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:68821":{"__typename":"Conversation","id":"conversation:68821","solved":true,"topic":{"__ref":"ForumTopicMessage:message:68821"},"lastPostingActivityTime":"2023-08-28T07:04:09.000-07:00","lastPostTime":"2023-08-28T07:04:09.000-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:68821":{"__typename":"ModerationData","id":"moderation_data:68821","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:68821_1":{"__typename":"Revision","id":"revision:68821_1","lastEditTime":"2023-08-14T17:59:10.000-07:00"},"CachedAsset:theme:customTheme1-1744186020677":{"__typename":"CachedAsset","id":"theme:customTheme1-1744186020677","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Request change to payment due date","moderationData":{"__ref":"ModerationData:moderation_data:68827"},"body":"

scroll down a bit more and the Facebook/Twitter options are right there.

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How do I do that though?

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That's fine I wouldn't need it changed anymore just the first of the month every month 

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To add you can only request a change in due date once.

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Changes to your billing date need to be made through Customer Care.  You can reach them at 611 or by sending a DM to T-Mobile on Facebook or Twitter.  Try to remember that autopay will always initiate at least 2 business days before the actual autopay date.  

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I also need to change my payment date please.. I don't get paid until the first of the month every month. They tried to take it out of my account today but I need to change my payment date please so my service isn't interrupted please..

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