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lmelville204's avatar
lmelville204
Network Novice
2 years ago

Change Auto Pay Date

How do I get the auto pay date changed???  I've called twice and they've claimed they changed the billing date…..but auto pay still comes out before my check arrives.  

 

Why is this so hard to do???????

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  • nc1037's avatar
    nc1037
    12 months ago

    Yes, you can turn off the gateway’s Wi-Fi radios because you have a router connected to it via ethernet.  Be sure the device with HINT Control is connected to the ASUS router’s Wi-Fi.

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  • syaoran's avatar
    syaoran
    Transmission Titan
    2 years ago
    Copiar enlaceReportar

    You can but it can only be changed once.  You need to contact Customer Care at 611 from your T-Mobile line or reach out to T-Mobile through DM on Facebook or Twitter.  make sure you pick a date that gives yourself a couple of days extra, just in case you need it.  Autopay usually triggers 2 days before the payment date.

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How do I get the auto pay date changed???  I've called twice and they've claimed they changed the billing date…..but auto pay still comes out before my check arrives.  

 

Why is this so hard to do???????

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How do I get the auto pay date changed???  I've called twice and they've claimed they changed the billing date…..but auto pay still comes out before my check arrives.  

 

Why is this so hard to do???????

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You can but it can only be changed once.  You need to contact Customer Care at 611 from your T-Mobile line or reach out to T-Mobile through DM on Facebook or Twitter.  make sure you pick a date that gives yourself a couple of days extra, just in case you need it.  Autopay usually triggers 2 days before the payment date.

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