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HoHoHo5
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Joined 3 years ago
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Re: 5G Home internet keeps dropping!
The frequent disconnects are annoying when using the internet for working from home. I could handle 1 or 2 discounts late in the day but not multiple discounts throughout the day. I use Zoom and VOIP calls so you can imagine how inconvenient the frequent disconnect can be. So for this week (week of 10/10), I am experiencing only 1 or 2 disconnects per day occurring between 5-7PM. The worst was a week ago in which I experienced 10-15 disconnect instances for several days. If the tower is congested, I would rather have the bandwidth slowed to around 5mbps rather than being completed disconnected. I never experienced these kinds of disconnects using AT&T or Verizon. Luckily, have a Verizon hotspot as backup for work.9Visto3likes0ComentariosRe: 5G Home internet keeps dropping!
I signed up for Tmobile Home Internet 5G service on 9/7/22 and had no problems during the first 2 weeks. Then, on the 3rd week, I started to notice frequent drops in service. where I would get drops between 7:30am to about 7:00PM. It has progressively gotten worse. Today (9/29), I had a total of 10-15 drops. I can no longer make Zoom or VOIP calls as it frequently cuts off during the middle of the calls. My daily usage is about 15G per day so about 450G/month. I don't think this is is excessive but it appears Tmobile is throttling me now. Ive spoken to Tmobile several times and I tried all their solutions. Power off the device for 1min and power on - Nope. Replace the Sagecom Gateway with another one - Nope Do a factory reset on Home Gateway device. - Nope. Tmobile representative reset the connection from their end - Nope We will add more capacity to the tower - Tower is transmitting N71 (600mhz band but low capacity). I am hoping they will add N41 (2.5ghz band with higher capacity). I live about ½mile away from the tower with direct line of sight so I should be able to receive N41 signals when it become available. Tmobile could not give a ETA for adding N41. I would not hold my breath. One last observation that has me perplexed. My Gateway is a Sagecom 5688W, I get strong signals (RSRP = -78) but the quality of the signal is poor ((RSRQ = -12) according to Tmobilie. I am going to swap out the Sagecom for the Nokia 5g21 gateway at the Tmobile store to see if it makes any difference. I will add comments after I test this. I do have a question about the nature of how Tmobile throttles your internet connection. I noticedthat the throttling that Tmobile imposes is the following. When in the middle of browsing, getting email, or Zooming, the internet data transfer stops completely but does not actually disconnect. After about 1 minute, it is restored. In fact, I usually run a speedtest after the internet recovers. I get the following result: 125m down and 30 up. Rather than slowing you down, they stop data transfer for about 1 - 3 minutes. This result is worse than slowing your data transfer speed. In fact, I tested this with another carrier (Verizon hotspot) but it never stopped completely. Rather, data speed was in fact slower. Anyone have any thoughts on this?6Visto3likes0ComentariosRe: 5G Home internet keeps dropping!
I made the decision today to go back to cable internet. I had the service for about 2months. I could no longer tolerate the daily disconnects in the middle of a VOIP call or Zoom session. This was now occurring on a daily basis. Most days 2-3 times but on bad days, 5-10 times or greater. I replaced the Sagecom 5g gatewaytwice but that did not solve the problem. I put the Sagecom near a fan to cool the device but that did not solve the problem either (as someone suggested). On the exit call, I spoke with Tmo representative and he said that they aware of the problem with disconnects. He believes in some areas, Tmo may have accepted too many home users without determining the impact on local lower capacity. Also, he could not give a reliable ETA as to when this problem will be fixed or when they would upgrade tower capacity. The Tmo service has promise. If they can deliver 60-100mbps down consistently. that would serve my needs especially at the $50 forever price point. Only if they could fix the frequent disconnects. I will check out in 12 months time if things have improved or not. Fortunately, cable internet offers 12month promo at $50 per month for returning customers. You have to have been a non-customer for an unspecified amount of time. Internet posts says 30 days but others say 90 days. Anyway, I got the $50 promotion back. I will check out this thread frequently to see if this problem will be resolved at some point so if other users could continue to post their experience.4Visto2likes0ComentariosRe: 5G Home internet keeps dropping!
Looks like Tmo deprioritizes home internet users. I found this article on the Internet Speed claims It wasn't all rosy for T-Mobile. Charter argued that because T-Mobile Home Internet customers share the same network as mobile users but are prioritized last, consumers may experience much slower speeds than advertised during times of congestion.14Visto2likes0ComentariosRe: 5G Home internet keeps dropping!
I had a bad day today. Two conference calls on Zoom and Microsoft teams. Disconnected in the middle of both calls. I had to use my trusty reliable Verizon hotspot to continue with my call while rebooting the Tmobile home internet service. I do not think this service is fit for business use. I am looking for alternative ISP at the end of this month.3Visto1like0Comentarios