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Houston908
Network Novice
Joined 2 years ago
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Re: bring your own device credit
After another attempt and my 3rd customer service contact,I was given the rebate customer service number and they were able to understand the issue and advise me what to do. They were able to understand the issue where the previous agents could not.8Visto0likes0Comentariosbring your own device credit
Feeling pretty furious right now... I recently inquired about the "bring your own device" promotion to switch from xfinity. Upon doing so the agent asked what phones I had. I explained that I have two Samsung s23s that I had to pay off at $500 a piece and an iphone that was paid off. The response was "great they'll be no issue for the promotion". After saying I would check back another time once I figured out how to pay them off, I was pushed into an "it'll only take a few min, we can get started right now"... great... until tonight when I went to submit my info for the promotion and I find out the phones aren't even eligible?!? So now my situation is, do I cancel T-Mobile or is there some other promotion I may be eligible for seeing how I just paid $1000 to leave xfinity... trying to deal with customer service is absolutely awful.108Visto0likes1Comentario