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phone?","conversation":{"__ref":"Conversation:conversation:116730"},"id":"message:116730","revisionNum":1,"uid":116730,"depth":0,"board":{"__ref":"Forum:board:t-mobile-tuesdays"},"author":{"__ref":"User:user:142337"},"metrics":{"__typename":"MessageMetrics","views":3761},"postTime":"2024-02-14T12:12:02.000-08:00","lastPublishTime":"2024-02-14T12:12:02.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hey all, Anyone else not able to use the new App due to age of your phone? 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The $200 Pre-paid Mastercard within 10 weeks was an incentive that led to me making this choice. It has been 12 weeks and I have not heard a thing. Has anyone had a similar experience? I am preparing to switch back to my previous provider if this is how they treat customers. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"346","kudosSumWeight":14,"repliesCount":39,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:43993":{"__typename":"Conversation","id":"conversation:43993","topic":{"__typename":"ForumTopicMessage","uid":43993},"lastPostingActivityTime":"2025-03-15T13:09:41.917-07:00","solved":true},"Forum:board:accounts-services":{"__typename":"Forum","id":"board:accounts-services","displayId":"accounts-services","nodeType":"board","conversationStyle":"FORUM","title":"Accounts & Services","shortTitle":"Accounts & Services","parent":{"__ref":"Category:category:postpaid"}},"User:user:141043":{"__typename":"User","uid":141043,"login":"Pterrible","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-8.svg"},"id":"user:141043"},"ForumTopicMessage:message:43993":{"__typename":"ForumTopicMessage","subject":"Unusable Virtual MasterCard","conversation":{"__ref":"Conversation:conversation:43993"},"id":"message:43993","revisionNum":1,"uid":43993,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:141043"},"metrics":{"__typename":"MessageMetrics","views":9263},"postTime":"2024-01-23T16:54:18.000-08:00","lastPublishTime":"2024-01-23T16:54:18.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi, T-Mobile Community; I am frustrated beyond imagination and this is my last stop before heading towards the Better Business Bureau. I am unable to get any answers and at this point in time, I’m out a nice chunk of money. I cannot access the funds on my ‘Virtual MasterCard’ that I received as a rebate for paying off my phone and joining T-Mobile. I was told to contact the company (NorthLane) and provided a phone number (just a phone tree, no chance of reaching a human being) and a website where I left a message and no one has gotten back to me. I need to be able to get the funds off the ‘virtual MasterCard’ and back to my bank from where I paid off my phone. My bank will only take PHYSICAL cards, not virtual. I’m left with a large debt (that I’m paying interest on, btw) and no way to access the funds promised me. I cannot find any number, team or body at T-Mobile that I can speak with to elevate this issue and I’m afraid I have made a terrible mistake leaving my previous carrier for T-Mobile. Is there anyone out there who can point me in the right direction of someone I can discuss this with?!? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1157","kudosSumWeight":2,"repliesCount":15,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:116703":{"__typename":"Conversation","id":"conversation:116703","topic":{"__typename":"ForumTopicMessage","uid":116703},"lastPostingActivityTime":"2025-02-18T11:11:47.329-08:00","solved":false},"User:user:132607":{"__typename":"User","uid":132607,"login":"UnopenedParachu","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-3.svg"},"id":"user:132607"},"ForumTopicMessage:message:116703":{"__typename":"ForumTopicMessage","subject":"Anyone else get scammed by Rose Farmers?","conversation":{"__ref":"Conversation:conversation:116703"},"id":"message:116703","revisionNum":1,"uid":116703,"depth":0,"board":{"__ref":"Forum:board:t-mobile-tuesdays"},"author":{"__ref":"User:user:132607"},"metrics":{"__typename":"MessageMetrics","views":2048},"postTime":"2024-07-20T04:28:10.000-07:00","lastPublishTime":"2024-07-20T04:28:10.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I used the Rose Farmers promotion for the $30 flowers or whatever and they promised 2 day free shipping. Now it's FIVE DAYS. They gave me a $40 credit on my NEXT order but they won't do anything about the present situation, just sorry, tough luck. They offer a guaranteed delivery option on their website for five bucks and I guess if you don't take that they'll take as long as they want to ship perishable, fresh flowers to you. Now I have to use PayPal purchase protection to try to get my money back. What a headache and a waste. If you see this promo do NOT take it, tell your friends. The Rose Farmers promo is a scam. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"632","kudosSumWeight":3,"repliesCount":9,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:27732":{"__typename":"Conversation","id":"conversation:27732","topic":{"__typename":"ForumTopicMessage","uid":27732},"lastPostingActivityTime":"2025-02-10T12:33:09.143-08:00","solved":true},"User:user:50827":{"__typename":"User","uid":50827,"login":"ndranandraj","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg"},"id":"user:50827"},"ForumTopicMessage:message:27732":{"__typename":"ForumTopicMessage","subject":"Tmobile costco rebate - timeline ?","conversation":{"__ref":"Conversation:conversation:27732"},"id":"message:27732","revisionNum":1,"uid":27732,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:50827"},"metrics":{"__typename":"MessageMetrics","views":2506},"postTime":"2023-02-02T16:33:23.000-08:00","lastPublishTime":"2023-02-02T16:33:23.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi, Any idea how long does it take for T-Mobile to process the rebates? It has been more than 8 weeks since I submitted my rebate form in promotions website but it is still in same status. Thanks, ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"205","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:119325":{"__typename":"Conversation","id":"conversation:119325","topic":{"__typename":"ForumTopicMessage","uid":119325},"lastPostingActivityTime":"2025-01-27T04:46:19.518-08:00","solved":false},"Forum:board:upgrades-orders":{"__typename":"Forum","id":"board:upgrades-orders","displayId":"upgrades-orders","nodeType":"board","conversationStyle":"FORUM","title":"Upgrades & Orders","shortTitle":"Upgrades & Orders","parent":{"__ref":"Category:category:postpaid"}},"User:user:95164":{"__typename":"User","uid":95164,"login":"ShowGrl63","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-5.svg"},"id":"user:95164"},"ForumTopicMessage:message:119325":{"__typename":"ForumTopicMessage","subject":"Promoción de Costco","conversation":{"__ref":"Conversation:conversation:119325"},"id":"message:119325","revisionNum":1,"uid":119325,"depth":0,"board":{"__ref":"Forum:board:upgrades-orders"},"author":{"__ref":"User:user:95164"},"metrics":{"__typename":"MessageMetrics","views":43514},"postTime":"2023-12-23T05:54:33.000-08:00","lastPublishTime":"2023-12-23T05:54:33.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I purchased 2 iPhones in a Costco kiosk back in April. I was told that I would receive a $75 promo card per phone, and as of yet, I have not received it. I did receive a cryptic text about 6 weeks ago, stating it would be arriving. As of yet nothing. Anyone else have this issue? Were you able to resolve it? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"334","kudosSumWeight":3,"repliesCount":10,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:96723":{"__typename":"Conversation","id":"conversation:96723","topic":{"__typename":"ForumTopicMessage","uid":96723},"lastPostingActivityTime":"2025-01-14T06:42:54.972-08:00","solved":false},"Forum:board:apple":{"__typename":"Forum","id":"board:apple","displayId":"apple","nodeType":"board","conversationStyle":"FORUM","title":"Apple","shortTitle":"Apple","parent":{"__ref":"Category:category:devices"}},"User:user:83873":{"__typename":"User","uid":83873,"login":"IT_1313","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg"},"id":"user:83873"},"ForumTopicMessage:message:96723":{"__typename":"ForumTopicMessage","subject":"T-Mobile Tuesday deals are not working!","conversation":{"__ref":"Conversation:conversation:96723"},"id":"message:96723","revisionNum":1,"uid":96723,"depth":0,"board":{"__ref":"Forum:board:apple"},"author":{"__ref":"User:user:83873"},"metrics":{"__typename":"MessageMetrics","views":1820},"postTime":"2024-08-11T22:10:18.000-07:00","lastPublishTime":"2024-08-11T22:10:18.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" For the past 2 months and a half, basically since I got an account with T-mobile, my T-Life app works perfectly fine except for the offers on the Tuesday deals. I have talked to etch support but they couldn't figure out what happened and I went into 3 DIFFERENT locations all for them to try and update my phone and app, but no luck. After I spoke to tech support through the T-mobile location they told me to wait for the iOS 18 update which is in 2 MONTHS!. Does anyone know how to fix this? All it says is “ There’s a glitch in the system, we’re working on it. Please check back later.” I've been checking in for 2 months so idk where else to ask for help. 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After talking to one of the employees about their current deals, they employee promised me that if I switch from my current plan Magenta to Magenta MAX that I would get a $800 trade-in credit towards an Iphone 14. I told her it is a great deal and was baited into switching my phone plan. She made the switch official that day (Dec 4, 2022) and told me to come back on December 6, 2022 to make the trade-in because the plan swap would not be effective until then. When I arrived 2 days later on the 6th, I was told that there were no such deal by another employee and the current plan they currently offer is a $400 trade-in credit. Long story short, I end up reverting my plan back to Magenta and was charged for the Magenta MAX plan although I only had it for 2 days. Next time before making a switch, I would ask for a written contract. This is absolutely unacceptance and no one should be charged $40 more due to incompetent employees/false promotions. 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Call every bill cycle and it never gets corrected!!! I traded in my iPhone for a free iPhone. Nothing was ever said about getting only so much for my phone. Free is free. The store manager scammed me and the reps continue to lie to me. They promise to credit me and it doesn’t happen. I CANNOT BELIEVE A BUSINESS LIES TO CUSTOMERS!! Disgusting!!! 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