Forum Discussion

Newbie Caller

9 months ago

Rebate Submission.

Anyone else tried to submit their documents for the keep and switch rebate and when they ask to select a line the drop down bar ends up being blank? I've refreshed the page what feels like hundreds of times and nothing ever pops up. I've called customer service multiple times and have made no progress. I'm not happy because I switched with the hopes of having this rebate pay off the majority of my phones, but now it seems like I'm going to be out $1000.

3 Replies

twd123
Network Novice
3 months ago
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Yes! I have tried since April to get 2 of the $200 rebates. I've called 4 different times and this last time she said it was all figured out and should be 7-10 business days. Still nothing and that was a month or so ago. They said the number didn't port fast enough so they put a temporary number in which is the number the rebates went to and is not being sent to my phone. I don't understand why they couldn't do a 400 credit to the account or something. I'm not trying to get cash, just want what I was told I would get.
SpadesWorld
Newbie Caller
9 months ago
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YES! That is my reasoning for coming here. I have been trying to submit for approximately a week, and it sucks because they give you a 30 day deadline to submit. Hopefully they get this resolved.
florence023
Network Novice
9 months ago
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NBurt57 wrote:

Anyone else tried to submit their documents for the keep and switch rebate and when they ask to select a line the drop down bar ends up being blank? I've refreshed the page what feels like hundreds of times and nothing ever pops up. I've called customer service multiple times and have made no progress. I'm not happy because I switched with the hopes of having this rebate pay off the majority of my phones, but now it seems like I'm going to be out $1000. choiceADVANTAGE

Hola,
I'm really sorry to hear about your troubles with the keep and switch rebate. It sounds incredibly frustrating to encounter a blank drop-down bar and get no resolution from customer service. I hope this gets resolved soon so you can receive the rebate and avoid being out $1000.

Saludos cordiales.
florence023

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Yes! I have tried since April to get 2 of the $200 rebates. I've called 4 different times and this last time she said it was all figured out and should be 7-10 business days. Still nothing and that was a month or so ago. They said the number didn't port fast enough so they put a temporary number in which is the number the rebates went to and is not being sent to my phone. I don't understand why they couldn't do a 400 credit to the account or something. I'm not trying to get cash, just want what I was told I would get.

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YES! That is my reasoning for coming here. I have been trying to submit for approximately a week, and it sucks because they give you a 30 day deadline to submit. Hopefully they get this resolved.

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NBurt57 wrote:
\t
Anyone else tried to submit their documents for the keep and switch rebate and when they ask to select a line the drop down bar ends up being blank? I've refreshed the page what feels like hundreds of times and nothing ever pops up. I've called customer service multiple times and have made no progress. I'm not happy because I switched with the hopes of having this rebate pay off the majority of my phones, but now it seems like I'm going to be out $1000. choiceADVANTAGE
\t

Hola,
I'm really sorry to hear about your troubles with the keep and switch rebate. It sounds incredibly frustrating to encounter a blank drop-down bar and get no resolution from customer service. I hope this gets resolved soon so you can receive the rebate and avoid being out $1000.

Saludos cordiales.
florence023

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