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florence023
Network Novice
Joined 6 months ago
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Re: Remote Diagnosis of 5G Home Internet
Reedman wrote: I am using the TMobile 5G Home Internet. How can I check remotely that the network is up and running?myloweslife Hello, To check the status of your T-Mobile 5G Home Internet remotely, you have a couple of options: T Life App (For Home Internet Plus Customers): Download the T Life app from your app store. Sign in with your T-Mobile ID to manage all settings. In the app, scroll down on the home screen and select "Manage my home internet." You can view and adjust gateway settings remotely. T-Mobile Internet App (For Askey Gateway Users): Ensure you're connected to your gateway via Wi-Fi. Open the T-Mobile Internet App. Enter the administrator password (found on the back label of the device) and log in. Check connection status and signal strength under "Connection status" and "Connection quality" respectively Hope this will help you. Best regards, florence02331Visto0likes0ComentariosRe: Mobile hotspot not displaying
rjephd wrote: Been trying to activate my mobile hotspot on a Galaxy Flip 3. I have the T mobile account with hotspot usage available. I have turned off the battery saver, flipped the airplane mode on/off, updated all files, activated the hotspot, added it to the networks, etc. Short of swinging a chicken over my head I think I covered all the bases. Still the hot spot does not appear on my listing of wifi networks. What am I missing?hp instant ink Hello, It sounds like you've tried several troubleshooting steps already! Let's explore a few more options to get your mobile hotspot working on your Samsung Galaxy Flip 3: Check Hotspot Settings: Make sure the mobile hotspot feature is enabled. You can find this in your phone's settings under "Connections" or "Network & Internet." Verify that you have the correct data plan with hotspot usage included. Some carriers require an additional hotspot plan. If you've recently changed carriers, tethering may not work until the function updates with your new carrier. Verify Mobile Data: Ensure that mobile data is enabled and working properly on your phone. If you're using a VPN service, disable it temporarily to see if that resolves the issue. Toggle Airplane Mode: Turn on and off airplane mode to reset your connection. Reboot Your Phone: Sometimes a simple reboot can refresh network settings. Turn Off Battery Saver: Battery saver mode can sometimes block certain features. Disable it and check if the hotspot appears. Check High-Speed Data Usage: Confirm that you haven't exceeded your high-speed data limit. Billing Status: Ensure your account is in good standing with your carrier. Hope this will help you. Best regards, florence02322Visto0likes0ComentariosRe: Rebate Submission.
NBurt57 wrote: Anyone else tried to submit their documents for the keep and switch rebate and when they ask to select a line the drop down bar ends up being blank? I've refreshed the page what feels like hundreds of times and nothing ever pops up. I've called customer service multiple times and have made no progress. I'm not happy because I switched with the hopes of having this rebate pay off the majority of my phones, but now it seems like I'm going to be out $1000.choiceADVANTAGE Hello, I'm really sorry to hear about your troubles with the keep and switch rebate. It sounds incredibly frustrating to encounter a blank drop-down bar and get no resolution from customer service. I hope this gets resolved soon so you can receive the rebate and avoid being out $1000. Best regards, florence02352Visto0likes0ComentariosRe: How to switch to new phone
DaveB wrote: I have an iPhone 7 and am going to purchase an unlocked iPhone SE. Aside from moving the SIM card is there anything else I need to do? You'd think T-Mobile would explain this in the FAQ, but I could not find it.SpotifyPie Hello, When switching from an iPhone 7 to an unlocked iPhone SE, here's what you need to do: SIM Card Transfer: As you mentioned, move your existing SIM card from the iPhone 7 to the new iPhone SE. This step ensures that your phone number and cellular service are carried over. Backup and Restore (Optional): If you want to transfer your data (apps, contacts, photos, etc.) from the iPhone 7 to the iPhone SE, consider doing a backup and restore. Back up your iPhone 7 using iCloud or iTunes. Set up your new iPhone SE and choose the option to restore from the backup you just created. Apple ID and iCloud: Sign in with your Apple ID on the iPhone SE during setup. This ensures that your iCloud data (such as contacts, calendars, and notes) syncs seamlessly. Settings and Preferences: Go through the initial setup process on the iPhone SE. Set preferences for Wi-Fi, location services, Face ID or Touch ID, and other settings. Apps and Updates: Re-download your apps from the App Store on the iPhone SE. Check for any available software updates to keep your device secure and up to date. Enjoy Your New iPhone SE! Remember, the SIM card transfer is the critical step, but the backup and restore process can make the transition smoother by bringing over your existing data. Hope this will help you. Best regards, florence02394Visto0likes0ComentariosRe: T-Mobile Home Internet Gateway
Mrs Watts wrote: What is the newest version T-Mobile rents out for theirT-Mobile Home Internet Gateway?GM Socrates Hello, The latest T-Mobile Home Internet Gateway versions are the T-Mobile 5G Gateway G4AR and G4SE. Here are some technical details: Dimensions: 228 mm (H) x 180 mm (W) x 76 mm (D) Weight: 880 g (1.94 lbs) Operating Environment: 0°C - 40°C (32°F - 104°F) Wi-Fi Connectivity: 11ax 4x4 2.4 GHz, 11ax 4x4 5 GHz (seamless roaming) Security: WPA/WPA2/WPA3 External Antenna Connectors: Available for attaching T-Mobile 5G Antennas Firmware Updates: Automatic updates between 1 am and 3 am PST Best regards, florence02332Visto0likes0ComentariosRe: Save to cloud
Pyoder68 wrote: how do I save pictures on my phone to a cloud?HealthCareGov Hello, Here's a shorter version: Google Photos (Android): Use Google Photos for unlimited storage and automatic backups. Enable backup in the Google Photos app. iCloud Photos (iPhone): For iPhone users, iCloud Photos syncs across Apple devices. Enable it in Settings > [Your Name] > iCloud > Photos. Samsung Cloud (Samsung Phones): Samsung users can use Samsung Cloud. Access it in Settings > Accounts and backup > Samsung Cloud. Choose the one that suits your device! Best regards, florence02337Visto0likes0Comentarios