Forum Discussion

debgar's avatar
debgar
Roaming Rookie
Hace 5 meses

FREE PHONE PROMOTION IS A SCAM!!!

I AM SO FURIOUS WITH BEING RIPPED OFF AND LIED TO AGAIN AND AGAIN!!! Call every bill cycle and it never gets corrected!!! I traded in my iPhone for a free iPhone.  Nothing was ever said about getting only so much for my phone. Free is free. The store manager scammed me and the reps continue to lie to me. They promise to credit me and it doesn't happen. I CANNOT BELIEVE A BUSINESS LIES TO CUSTOMERS!! Disgusting!!! 

Servicio al Cliente
promociones
t-mobile
  • SD_Eagle's avatar
    SD_Eagle
    Roaming Rookie
    Hace 5 meses

    Same thing happened to me! Had two older iphones paid off. Walked in to see about their iPhone 15 promotion last year. Was told if you upgrade your plan you get credit for your old phones, the iPhone 15's would be free with the 5g plan upgrade, and my new monthly bill would go from $117 to $130 after the credits expired and would not go up after that. I'm now being charged over $1k for two phones, my monthly bill is almost $160. I pay almost $70 a month for the 2 phones they told me were free. Contacted t-mobile directly to see if they could help…they couldn't. Looking at their past reviews I see I'm not the only one who got scammed.

  • Suzc's avatar
    Suzc
    Newbie Caller
    Hace 3 meses

    I also got scammed.  In April, I switched from 25 years with Verizon to tmobile. Rep on the phone told me I could get up to 4 free Samsung galaxy A15s with my new service. I spoke to her 3x before committing. 4 months later, and they're still charging me for the " free" phones. I've called 3x about this.  Yesterday they told me that my account was started 4/10 and the promotion began 4/11. How convenient for them. I know because it's on my calendar, that I didn't even order the phones until after April 17 when I had a conversation with the same rep. They now expect me to keep paying for 24months. Escalating to upper management. So slimy.

  • Alsoscammed's avatar
    Alsoscammed
    Newbie Caller
    Hace 2 meses

    Unfortunately this happened to me too. I see now they have a free promotion for the iphone16plus. Would love to do it but I know better. 

  • Rwill's avatar
    Rwill
    Newbie Caller
    Hace 12 días

    Exactly! The same thing just happened to us! We are so furious. I even talked to supervisors to reiterate that free meant free and that we would not pay a cent for the two phones. They assured us that that was correct.. then after two months of them charging, I called back and they said oh yes, that will drop off. Two months later when it didn't drop off, I called again and now they say no that was not the free phone promotion. I'm sorry there is nothing we can do and I told them that their people flat out lied to me.! What can be done about this? We were with sprint for 30 years and now T-Mobile has lost us in one! I have no choice but to switch companies, but I want these two phones paid for by T-Mobile!