FREE PHONE PROMOTION IS A SCAM!!!
I AM SO FURIOUS WITH BEING RIPPED OFF AND LIED TO AGAIN AND AGAIN!!! Call every bill cycle and it never gets corrected!!! I traded in my iPhone for a free iPhone. Nothing was ever said about getting only so much for my phone. Free is free. The store manager scammed me and the reps continue to lie to me. They promise to credit me and it doesn't happen. I CANNOT BELIEVE A BUSINESS LIES TO CUSTOMERS!! Disgusting!!!
DISASTROUS CUSTOMER SERVICE FROM THE PHILIPPINES
The TMobile service from the Phillipines is so horrible! I've tried 8times to fix my plan and my billing back to where they should be after fraudulent transactions from complete incompetent Customer Service Agents and Supervisors screwed it up and can't fix it correctly. I'm turning my complaints over to the MN Attorney General. I'm hoping they can investigate and open up a fraud claim against TMobiles' disastrous customer service. I once loved TMOBILE and had great service, but NO LONGER!! I HAVE BEEN WITH THEM 26 YEARS!! It doesn't just piss me off to have to deal with the incompetent Phillipine service, it's just SAD!! I'M calling another provider to switch to. TMOBILE....... WHAT THE HELL????
T-mobile charging me for returned phone
So my s23 ultra broke back in July, i used the insurance. Tmobile sent me a refurbished phone and a prepaid ups label to send the old phone back. After about a month I get a notification that I owe 1400 dollars for a device I never returned. I called customer service, gave them the tracking number that ups says was delivered to Ft Worth Texas. Customer service calls me back in August saying they still haven't located the phone and pushes billing out to October. I get a call from customer service this month and saying the IME number on the phone that was received was not the correct phone so now they are trying to stick me with the bill. The phone I returned was 100 percent the phone I got from the local store. ¿Qué hago?
i have been paying for 2 lines only using one
Today I learned that I have been paying for 2 lines for 17 months after removing my ex wife. Thats roughly $600. The person who removed my phone told me that my account would update and I got the notification that it did. But it wasnt the change of plan notice. It was just the phone removal and I didnt know the difference. Tmobile wants to pay me 3 of the 17 months which i find ridiculous. I have been a tmobile user since i returned from okinawa in 2014. 10 years. And now I find they they have robbed me of $600 and want me to be satisfied with 3 months credit. If this isnt resolved im obviously switching companies and taking whatever action I need to get my money back. Ridiculous.
needs to speak ro excutives or legal action - scammed
Does anyone have a way to contact TMobile corporate offices? I need to file a complaint already went through all the supervisors with zero help. If anyone can help out I would appreciate it otherwise I have to file a complaint with the BBB. I am going to the small claims court ! The fcc and the consumer protections office . bill is almost 500$ for last 2 month when it should be 271$ or lower but they trapped me and refused to honor the promo I should of had day one - after me spending close to 2000$ I got nothing from these guys ! Smoke to all supervisors who says kill bill is over but refuses to help or accommodate me - at this point this is very criminal and something will be done - pls contact me direct and let it be with a fix to this situation - lady was fire who was in store - had pones for over a month with no promo (that was agreed we go in store) - I said no insurance it was changed without my agreement (both my promo , plan, and insurance ) - free equipment light glass screen protector and chargers suppose to come deee with phone .. - for some odd reason I'm being charged for everything - even the phone that I was suppose to get "on us" for porting in my number ! I don't know if it's racism n discrimination or what but this is absolutely bad ! Not to mention I work for T-Mobile so I can't even use my employeee discount - these guys costing me additional 75% a month on top of that -
reactivation fee!
I check my Internet bill on the first of every month, unless it says I have a credit the month before. (Sometime I prepay a month or so in advance) July, it said I had a credit and this month... September, it said I owed a reactivation fee of 24 bucks! That's close to half my bill! I went through all my bills again with a fine tooth comb only to see that they take the money from the credit on the 19th, so me checking on the first was pointless!
GETTING OVER CHARGED AND NO HELP!!!!
I recently checked my account and found out I've been paying for "lease" option on a phone I own so I called customer service and explained and they agreed it's a mistake and put me on hold, after 15 minutes she came back and said because I haven't been looking at my bills theyre only going to refund 2 months back and wont be able to do anything else. I found it ridicules and asked for a manager, I waited 1 hour and 32 minutes until they hung up the phone. The rep basically told me they wont do anything and their manager wont do anything else too. This is absolutely ridicules and the fact that no manager was available to talk to me made me more upset. They made me wait 1 hour and 30 minutes to just hang up on me. T Mobile you suck and I will continue talk about how terrible you guys treated me. Switching to AT&T ASAP.
Prepaid top up with Irish card not accepted, but a random list of countries are accepted?
Hi, in the past I was able to use my Irish credit/debit cards to top up my T-Mobile prepaid account. This seems to have disappeared, and now there is a random list of countries whose cards are accepted for payment. My country, Ireland, is not on this list, although other Eurozone countries (Finland, France, Germany, Italy) are. Does anyone know why this changed, and is there any way for me top up using one of my own Irish cards, rather than asking a friend in one of the accepted countries to top up for me? Thanks in advance.
