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Ineedhelp
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Wrong bills, every T mobile representative gives a different answer, how to get a person in T-Mobile who can solve problems
I have been receivingincorrect bills for a few months. I called 611 every time after I received a text message or a bill. Some representatives told me that they would correct the wrong charges,but next month the bill isstill incorrect, same mistake. The bill becomes more and more strange and confusing. Many "onetime charges" without any explanation. There waseven a charge of$15 for "Google One Cloud Storage" which I havenever usedand havenot heard about it. I called 611, the representative could not explain it and did not want to correct it. I have been struggling to correct the mistakes every month. Now T-Mobile donot give call back option, I waited 45 minutes, then 1.5 hours over the phone last Sunday. Nobody answers the phone. Monday, called again, waited for 1 hour, a representative answered the call and made me more confused. I have been driven crazyby the wrong bills. Is there anyone in T-Mobil who can solve the problem andend this nightmare for me?Solved308Visto2likes6Comentarios