FREE PHONE PROMOTION IS A SCAM!!!
I AM SO FURIOUS WITH BEING RIPPED OFF AND LIED TO AGAIN AND AGAIN!!! Call every bill cycle and it never gets corrected!!! I traded in my iPhone for a free iPhone. Nothing was ever said about getting only so much for my phone. Free is free. The store manager scammed me and the reps continue to lie to me. They promise to credit me and it doesn't happen. I CANNOT BELIEVE A BUSINESS LIES TO CUSTOMERS!! Disgusting!!!
DISASTROUS CUSTOMER SERVICE FROM THE PHILIPPINES
The TMobile service from the Phillipines is so horrible! I've tried 8times to fix my plan and my billing back to where they should be after fraudulent transactions from complete incompetent Customer Service Agents and Supervisors screwed it up and can't fix it correctly. I'm turning my complaints over to the MN Attorney General. I'm hoping they can investigate and open up a fraud claim against TMobiles' disastrous customer service. I once loved TMOBILE and had great service, but NO LONGER!! I HAVE BEEN WITH THEM 26 YEARS!! It doesn't just piss me off to have to deal with the incompetent Phillipine service, it's just SAD!! I'M calling another provider to switch to. TMOBILE....... WHAT THE HELL????
T-mobile charging me for returned phone
So my s23 ultra broke back in July, i used the insurance. Tmobile sent me a refurbished phone and a prepaid ups label to send the old phone back. After about a month I get a notification that I owe 1400 dollars for a device I never returned. I called customer service, gave them the tracking number that ups says was delivered to Ft Worth Texas. Customer service calls me back in August saying they still haven't located the phone and pushes billing out to October. I get a call from customer service this month and saying the IME number on the phone that was received was not the correct phone so now they are trying to stick me with the bill. The phone I returned was 100 percent the phone I got from the local store. ¿Qué hago?
i have been paying for 2 lines only using one
Today I learned that I have been paying for 2 lines for 17 months after removing my ex wife. Thats roughly $600. The person who removed my phone told me that my account would update and I got the notification that it did. But it wasnt the change of plan notice. It was just the phone removal and I didnt know the difference. Tmobile wants to pay me 3 of the 17 months which i find ridiculous. I have been a tmobile user since i returned from okinawa in 2014. 10 years. And now I find they they have robbed me of $600 and want me to be satisfied with 3 months credit. If this isnt resolved im obviously switching companies and taking whatever action I need to get my money back. Ridiculous.
reactivation fee!
I check my Internet bill on the first of every month, unless it says I have a credit the month before. (Sometime I prepay a month or so in advance) July, it said I had a credit and this month... September, it said I owed a reactivation fee of 24 bucks! That's close to half my bill! I went through all my bills again with a fine tooth comb only to see that they take the money from the credit on the 19th, so me checking on the first was pointless!Disputa
TMobile has intentionally and knowingly refused to cancel my account despite dozens of hours on phone calls, 3 visits to stores, unknown chat requests, social media posts, etc. Despite all the mentioned avenues, TMobile claims I never cancelled my account, though they have the phone records proving I did (not to mention the returned equipment - meaning I cannot use the 5G internet). Now I cannot even receive a simple detail like a legal mailing address or email to file a dispute. I'm sharing what I have finally discovered through hours of work: Legal Department 12920 S. East 38th St. Bellevue WA 98006-1350
lies to make sign contracts and horrible customer
I been with T-Mobile for more than 10ths and I have never had such horrible experiences when i purchased a watch with them they lied when I signed the contract and than the customer service has never been so unprofessional and uncaring personal this is speaking to supervisor to customer reps. They are supposed to be on recorded lines they lie they don't care for there customers they just lock you in to contracts and take your money. I can't wait to get out of this contact to stop this crap of service!!!
