FREE PHONE PROMOTION IS A SCAM!!!

Exactly! The same thing just happened to us! We are so furious. I even talked to supervisors to reiterate that free meant free and that we would not pay a cent for the two phones. They assured us that that was correct.. then after two months of them charging, I called back and they said oh yes, that will drop off. Two months later when it didn't drop off, I called again and now they say no that was not the free phone promotion. I'm sorry there is nothing we can do and I told them that their people flat out lied to me.! What can be done about this? We were with sprint for 30 years and now T-Mobile has lost us in one! I have no choice but to switch companies, but I want these two phones paid for by T-Mobile!