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Jason_Marx
Newbie Caller
Joined 6 months ago
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1st and last post, price change
I have been a customer for 13 years. I was offered the "life lock" plan, I have been on auto pay the whole time. I received the rate increase text and thought it was a mistake. When I called customer service, I was given the same script you have heard or will if you call. What bothers me most,after their failure to honor the contract, is now if I leave there is a great chance I will have to buy a new phone. Were you told about increases before you bought your device? Is this legal? I don't know but I will look elsewhere....119Visto1like1Comentario