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JasperWa
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Joined 3 years ago
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Re: Wifi not connected to internet, daily
Router dropped connection at 2 a.m. and 5 a.m. We powered down the modem, waited 3 minutes and powered it back up. No internet connection!! In addition we were getting intermittent drops of internet service on our phones. Leads me to believe there's something wrong with the tower service. Restarted the gateway from my computer and internet service was restored. Tech support called back as a follow up from yesterday's call. They're escalating our case to "engineers" or "supervisors". They suggested there's something wrong with the tower. More to follow.8Visto0likes0ComentariosRe: Wifi not connected to internet, daily
They said to hook the power supply directly to the wall outlet as opposed to a power strip. They also "refreshed" the tower that we're hooked up to. They noted that there had been an equipment upgrade to the tower on 10/25. We'll see if if the internet connection drops tonight. Right now we're getting a decent signal and a speed test shows 650 MBps down and about 110 MBps up.8Visto0likes0ComentariosRe: Wifi not connected to internet, daily
We're having the same issue. It started happening about 2 weeks ago. Sometome between 2 and 6 a.m. we lose the internet service. A power down or reboot of the modem from the app fixes it and we wake up to no internet. We're starting to think it's the modem.7Visto2likes0Comentarios