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valeriedoremi
Roaming Rookie
3 years ago

Wifi not connected to internet, daily

I switched to T mobile this summer and it's been great! But for the past couple of weeks, when I get home from work, the wifi isn't connected to the internet.   I have restarted the gateway from th...
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JasperWa's avatar
JasperWa
Roaming Rookie
3 years ago
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They said to hook the power supply directly to the wall outlet as opposed to a power strip.  They also "refreshed" the tower that we're hooked up to.  They noted that there had been an equipment upgrade to the tower on 10/25.  We'll see if if the internet connection drops tonight.  Right now we're getting a decent signal and a speed test shows 650 MBps down and about 110 MBps up.  

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But for the past couple of weeks, when I get home from work, the wifi isn't connected to the internet.   I have restarted the gateway from th...","body@stringLength":"474","rawBody":"

I switched to T mobile this summer and it's been great! But for the past couple of weeks, when I get home from work, the wifi isn't connected to the internet.

 

I have restarted the gateway from the app which fixed it, and I've also unplugged the gateway to restart it, which also fixes it. But then I come home the next day and have to do it all over again. Why do I have to do this every day all of a sudden? And how do I fix it? ¡Gracias de antemano!

","kudosSumWeight":3,"postTime":"2022-10-26T20:59:32.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:disconnected","text":"desconectado","time":"2024-07-25T10:20:00.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:gateway","text":"gateway","time":"2024-10-16T23:28:58.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wz","node":{"__typename":"Tag","id":"tag:home internet","text":"internet residencial","time":"2019-11-29T13:58:17.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3w0","node":{"__typename":"Tag","id":"tag:restart","text":"reiniciar","time":"2023-04-07T04:49:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3w1","node":{"__typename":"Tag","id":"tag:wifi","text":"wifi","time":"2022-05-03T15:25:28.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:127358_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":931},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I switched to T mobile this summer and it's been great! But for the past couple of weeks, when I get home from work, the wifi isn't connected to the internet.

 

I have restarted the gateway from the app which fixed it, and I've also unplugged the gateway to restart it, which also fixes it. But then I come home the next day and have to do it all over again. Why do I have to do this every day all of a sudden? And how do I fix it? ¡Gracias de antemano!

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They said to hook the power supply directly to the wall outlet as opposed to a power strip.  They also \"refreshed\" the tower that we're hooked up to.  They noted that there had been an equipment upgrade to the tower on 10/25.  We'll see if if the internet connection drops tonight.  Right now we're getting a decent signal and a speed test shows 650 MBps down and about 110 MBps up.  

","body@stringLength":"421","rawBody":"

They said to hook the power supply directly to the wall outlet as opposed to a power strip.  They also \"refreshed\" the tower that we're hooked up to.  They noted that there had been an equipment upgrade to the tower on 10/25.  We'll see if if the internet connection drops tonight.  Right now we're getting a decent signal and a speed test shows 650 MBps down and about 110 MBps up.  

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