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sdscott

Transmission Trainee

Joined 7 years ago

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Re: Home Internet modem rebooting daily.
Solution: Change internet companies. The new company doesn’t reboot the modem everyday and I have full access to the modems lots. I really wanted to stay with TMobile. There are a couple of other factors other than the service that affected my decision. TMobile doesn’t let me create a ticket. I know this sounds stupid but I like creating tickets and putting in all the troubleshooting steps that i already completed along with having the ability to attach screen captures of various errors or settings. I can’t access the modems logs. This is huge. Without the logs it is impossible to know what is going on. Was the reboot intentional? Did it reboot due to an error? The logs contain a plethora of information and without it we are blind. When contacting TMobile support their strategy is to reboot, reboot, and reboot. I don't think the customers have access to a technical support staff. I think it is a call center and they are following directions listed on a document without any real ability to trouble shoot technical errors. It’s super frustrating.
9 months ago Place Gateways & Devices
470Views
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Re: VPN issues
Like many others I had to change my MTU settings to stabilize my work’s VPN. There are many posts where people said what MTU setting worked for them. After trial and error I found that 1480 worked best for my companies VPN. I recommend searching “TMobile MTU VPN” to see what the others said. Additionally I disabled IPV6 just to be safe. Here is the process that I used: Windows 10 > Search > CMD > Command Prompt (run as administrator) This command shows you your current MTU settings on your pc/laptop: “netsh interface ipv4 show subinterfaces” This command changes your MTU setting: “netsh interface ipv4 set interface "Ethernet 2" mtu=1480” Replace “Ethernet 2” with your Interface connection.
9 months ago Place Coverage & Signal
157Views
1like
0Comments
Re: Home Internet modem rebooting daily.
copz1998 wrote: @sdscott a few user have had complaints that were resolved by exchanging the device power supply. You should be able to go to a local TM store and ask for an exchange unit. Let us know if this fixes your issue. Thank you for the reply. That is interesting. I received the modem on 04/17/2024. It worked perfectly for a while but that didn’t last long. Reading the forums there are too many modem issues. I think its time to change providers.
9 months ago Place Gateways & Devices
338Views
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0Comments
Home Internet modem rebooting daily.
Starting on Monday 07/15/2024 I noticed that my modem is auto rebooting between 8am and 9:30am CT. I can’t see the modems logs to research why it is rebooting. A modem shouldn’t be rebooting everyday. This is causing issues as it is disconnecting me from work and it has high visibility with my management since I have been kicked off more than one conference call. QUESTION: Is anyone else experiencing daily automatic reboots of their internet during normal business hours?
Solved
9 months ago Place Gateways & Devices
722Views
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3Comments
Re: Extremely high latency with home internet
T-Tomato wrote: We don’t have many choices here. Verizon, Comcast, AT&T? When I lived in the city I had AT&T fiber (uverse) and it was amazing. Just need to read the package that you get to make sure it is fiber and not dsl or cable. They got tricky with their website making it seem like everything was fiber but it isn’t.
9 months ago Place Solución de problemas
1.4KViews
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Model TMO-G4AR - How to access the modems logs?
I would like to access the logs for my T Mobile home internet TMO-G4AR. Please advise how I can access the logs. Thank you. -Scott
10 months ago Place Gateways & Devices
internet residencial
home internet service gateway
t-mobile
133Views
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Re: Severe slowdowns and lag after 2am CT
Closing this post as it was derailed from the very beginning. I never posted my daytime speed. Here it is. This is my speed until 2am.
10 months ago Place Gateways & Devices
140Views
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0Comments
Re: 5G Home Internet nightly slow down
MAUI671 wrote: @copz1998 I hear your suggestion, but follow the train of thought here. The signal is 500 Mbps in its location during daytime hours. Nothing changes but the time of day. Once 8 PM Eastern hits, the signal is EXACTLY the same still, but download drops from 500 Mbps to 5 Mbps. Again, no changes but the time of day. I’ve done the repositioning multiple times now at the behest of customer care and still to no avail. Spent more than an hour on it at this point trying to be proactive. I’ve used the app, watched the SNR, RSSI, etc. and no changes to the speed no matter how high good I get those values. Any other suggestions for me to be proactive with? @MAUI671 He posted the same exact thing in my thread. Your post is very clear stating that your internet is stable during the day, it has a “Very Good” signal, and is gets worse at night and you haven’t changed anything. I see a consistent pattern of people stating that their speeds significantly decrease late at night. Hopefully someone will escalate this to the technical team who can state why this is happening. My guess is it may be due to nightly IT maintenance but it’s purely speculation. “During the day my gateway pulls about 500 Mbps and has a “Very Good” signal. Without moving or changing anything about the setup, usage area, or anything, around 8PM Eastern my speeds go down to MAX 5 Mbps. Nothing has changed other than the time of the day.”
10 months ago Place Solución de problemas
145Views
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0Comments
Re: 5G Home Internet nightly slow down
MAUI671 wrote: During the day my gateway pulls about 500 Mbps and has a “Very Good” signal. Without moving or changing anything about the setup, usage area, or anything, around 8PM Eastern my speeds go down to MAX 5 Mbps. Nothing has changed other than the time of the day. I relayed this to Customer Care, and while they seem sympathetic to the plight, they ultimately just want me to continuously restart the gateway so they can reconnect it to the tower because it has “stopped communicating.” Is this the common reply that everyone is getting? @MAUI671 I have the exact same issue except my speeds drop after 2am central time. My modem also reboots. I also agree with the fact that support only offers reboot as a solution. It’s extremely frustrating for me.
10 months ago Place Solución de problemas
136Views
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0Comments
Re: Severe slowdowns and lag after 2am CT
hyh23 wrote: Yes, I experience severe slowdowns and drops around and after midnight. It’s been frustrating. I get 4 bars all day long with speeds of 200+ mbps. I haven’t found a rational explanation for this. Your experience appears to be exactly the same as mine. This morning the modem auto rebooted at exactly 3:15am central time. Obviously this kicks me off the internet. I work in IT. If I am compiling a program and I lose connection to the internet there is a good chance the program will be corrupted. My T Mobile home internet use to be extremely stable with download speeds of 200+. I still get the good download speeds until after midnight then everything slows down to download speeds of 57 or less with a significant increase in ping and latency.
10 months ago Place Gateways & Devices
72Views
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0Comments

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The new company doesn’t reboot the modem everyday and I have full access to the modems lots. I really wanted to stay with TMobile. There are a couple of other factors other than the service that affected my decision. TMobile doesn’t let me create a ticket. I know this sounds stupid but I like creating tickets and putting in all the troubleshooting steps that i already completed along with having the ability to attach screen captures of various errors or settings. \t I can’t access the modems logs. This is huge. Without the logs it is impossible to know what is going on. Was the reboot intentional? Did it reboot due to an error? The logs contain a plethora of information and without it we are blind. \t When contacting TMobile support their strategy is to reboot, reboot, and reboot. I don't think the customers have access to a technical support staff. I think it is a call center and they are following directions listed on a document without any real ability to trouble shoot technical errors. It’s super frustrating. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1148","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:107046":{"__typename":"Conversation","id":"conversation:107046","topic":{"__typename":"ForumTopicMessage","uid":107046},"lastPostingActivityTime":"2024-07-19T21:20:39.000-07:00","solved":false},"Forum:board:coverage-signal":{"__typename":"Forum","id":"board:coverage-signal","displayId":"coverage-signal","nodeType":"board","conversationStyle":"FORUM","title":"Coverage & Signal","shortTitle":"Coverage & Signal","parent":{"__ref":"Category:category:network-coverage"}},"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bS0xMDcxNDYtMzQ2MGlBQzcxRDhDNjE0QTg1RkUy?revision=1\"}":{"__typename":"AssociatedImage","url":"https://es.t-mobile.com/community/s/xjbgt85279/images/bS0xMDcxNDYtMzQ2MGlBQzcxRDhDNjE0QTg1RkUy?revision=1","title":"cca85247-7e01-4670-b4ed-862fce61112f.png","associationType":"BODY","width":680,"height":258,"altText":null},"ForumReplyMessage:message:107146":{"__typename":"ForumReplyMessage","subject":"Re: VPN issues","conversation":{"__ref":"Conversation:conversation:107046"},"id":"message:107146","revisionNum":1,"uid":107146,"depth":1,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:46631"},"metrics":{"__typename":"MessageMetrics","views":157},"postTime":"2024-07-19T21:20:39.000-07:00","lastPublishTime":"2024-07-19T21:20:39.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Like many others I had to change my MTU settings to stabilize my work’s VPN. There are many posts where people said what MTU setting worked for them. After trial and error I found that 1480 worked best for my companies VPN. I recommend searching “TMobile MTU VPN” to see what the others said. Additionally I disabled IPV6 just to be safe. Here is the process that I used: Windows 10 > Search > CMD > Command Prompt (run as administrator) This command shows you your current MTU settings on your pc/laptop: “netsh interface ipv4 show subinterfaces” This command changes your MTU setting: “netsh interface ipv4 set interface \"Ethernet 2\" mtu=1480” Replace “Ethernet 2” with your Interface connection. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"769","kudosSumWeight":1,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8X05WX3wx","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bS0xMDcxNDYtMzQ2MGlBQzcxRDhDNjE0QTg1RkUy?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:114594":{"__typename":"ForumReplyMessage","subject":"Re: Home Internet modem rebooting daily.","conversation":{"__ref":"Conversation:conversation:114592"},"id":"message:114594","revisionNum":1,"uid":114594,"depth":1,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:46631"},"metrics":{"__typename":"MessageMetrics","views":338},"postTime":"2024-07-19T08:07:38.000-07:00","lastPublishTime":"2024-07-19T08:07:38.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" copz1998 wrote: \t @sdscott a few user have had complaints that were resolved by exchanging the device power supply. \t You should be able to go to a local TM store and ask for an exchange unit. \t Let us know if this fixes your issue. \t Thank you for the reply. That is interesting. I received the modem on 04/17/2024. It worked perfectly for a while but that didn’t last long. Reading the forums there are too many modem issues. I think its time to change providers. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"525","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumTopicMessage:message:114592":{"__typename":"ForumTopicMessage","subject":"Home Internet modem rebooting daily.","conversation":{"__ref":"Conversation:conversation:114592"},"id":"message:114592","revisionNum":1,"uid":114592,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:46631"},"metrics":{"__typename":"MessageMetrics","views":722},"postTime":"2024-07-19T07:45:21.000-07:00","lastPublishTime":"2024-07-19T07:45:21.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Starting on Monday 07/15/2024 I noticed that my modem is auto rebooting between 8am and 9:30am CT. I can’t see the modems logs to research why it is rebooting. A modem shouldn’t be rebooting everyday. This is causing issues as it is disconnecting me from work and it has high visibility with my management since I have been kicked off more than one conference call. QUESTION: Is anyone else experiencing daily automatic reboots of their internet during normal business hours? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"509","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:120988":{"__typename":"Conversation","id":"conversation:120988","topic":{"__typename":"ForumTopicMessage","uid":120988},"lastPostingActivityTime":"2024-07-13T10:11:12.000-07:00","solved":false},"Forum:board:troubleshooting":{"__typename":"Forum","id":"board:troubleshooting","displayId":"troubleshooting","nodeType":"board","conversationStyle":"FORUM","title":"Solución de problemas","shortTitle":"Solución de problemas","parent":{"__ref":"Category:category:home-business-internet"}},"ForumReplyMessage:message:121005":{"__typename":"ForumReplyMessage","subject":"Re: Extremely high latency with home internet","conversation":{"__ref":"Conversation:conversation:120988"},"id":"message:121005","revisionNum":1,"uid":121005,"depth":1,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:46631"},"metrics":{"__typename":"MessageMetrics","views":1408},"postTime":"2024-07-13T10:11:12.000-07:00","lastPublishTime":"2024-07-13T10:11:12.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" T-Tomato wrote: \t We don’t have many choices here. Verizon, Comcast, AT&T? \t When I lived in the city I had AT&T fiber (uverse) and it was amazing. Just need to read the package that you get to make sure it is fiber and not dsl or cable. They got tricky with their website making it seem like everything was fiber but it isn’t. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"347","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:103610":{"__typename":"Conversation","id":"conversation:103610","topic":{"__typename":"ForumTopicMessage","uid":103610},"lastPostingActivityTime":"2024-07-08T03:39:43.000-07:00","solved":false},"ForumTopicMessage:message:103610":{"__typename":"ForumTopicMessage","subject":"Model TMO-G4AR - How to access the modems logs?","conversation":{"__ref":"Conversation:conversation:103610"},"id":"message:103610","revisionNum":1,"uid":103610,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:46631"},"metrics":{"__typename":"MessageMetrics","views":133},"postTime":"2024-07-08T03:39:43.000-07:00","lastPublishTime":"2024-07-08T03:39:43.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I would like to access the logs for my T Mobile home internet TMO-G4AR. Please advise how I can access the logs. Thank you. -Scott ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"153","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:home internet","text":"internet residencial","time":"2019-11-29T13:58:17.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDI","node":{"__typename":"Tag","id":"tag:home internet service gateway","text":"home internet service gateway","time":"2022-06-14T23:41:48.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDM","node":{"__typename":"Tag","id":"tag:t-mobile","text":"t-mobile","time":"2021-02-06T11:11:40.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:102883":{"__typename":"Conversation","id":"conversation:102883","topic":{"__typename":"ForumTopicMessage","uid":102883},"lastPostingActivityTime":"2024-06-27T09:32:56.000-07:00","solved":true},"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bS0xMDI4OTQtMzE5NGk2NUM5RDIxMDFERDZGQTRF?revision=1\"}":{"__typename":"AssociatedImage","url":"https://es.t-mobile.com/community/s/xjbgt85279/images/bS0xMDI4OTQtMzE5NGk2NUM5RDIxMDFERDZGQTRF?revision=1","title":"1eedc93f-beb2-4335-b01d-a716901489e9.png","associationType":"BODY","width":724,"height":185,"altText":null},"ForumReplyMessage:message:102894":{"__typename":"ForumReplyMessage","subject":"Re: Severe slowdowns and lag after 2am CT","conversation":{"__ref":"Conversation:conversation:102883"},"id":"message:102894","revisionNum":1,"uid":102894,"depth":1,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:46631"},"metrics":{"__typename":"MessageMetrics","views":140},"postTime":"2024-06-26T15:05:02.000-07:00","lastPublishTime":"2024-06-26T15:05:02.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Closing this post as it was derailed from the very beginning. I never posted my daytime speed. Here it is. This is my speed until 2am. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"168","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8X05WX3wx","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bS0xMDI4OTQtMzE5NGk2NUM5RDIxMDFERDZGQTRF?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:123562":{"__typename":"Conversation","id":"conversation:123562","topic":{"__typename":"ForumTopicMessage","uid":123562},"lastPostingActivityTime":"2024-11-14T12:20:52.273-08:00","solved":false},"ForumReplyMessage:message:123616":{"__typename":"ForumReplyMessage","subject":"Re: 5G Home Internet nightly slow down","conversation":{"__ref":"Conversation:conversation:123562"},"id":"message:123616","revisionNum":1,"uid":123616,"depth":1,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:46631"},"metrics":{"__typename":"MessageMetrics","views":145},"postTime":"2024-06-26T02:30:01.000-07:00","lastPublishTime":"2024-06-26T02:30:01.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" MAUI671 wrote: \t @copz1998 I hear your suggestion, but follow the train of thought here. The signal is 500 Mbps in its location during daytime hours. Nothing changes but the time of day. Once 8 PM Eastern hits, the signal is EXACTLY the same still, but download drops from 500 Mbps to 5 Mbps. Again, no changes but the time of day. \t I’ve done the repositioning multiple times now at the behest of customer care and still to no avail. Spent more than an hour on it at this point trying to be proactive. I’ve used the app, watched the SNR, RSSI, etc. and no changes to the speed no matter how high good I get those values. Any other suggestions for me to be proactive with? \t @MAUI671 He posted the same exact thing in my thread. Your post is very clear stating that your internet is stable during the day, it has a “Very Good” signal, and is gets worse at night and you haven’t changed anything. I see a consistent pattern of people stating that their speeds significantly decrease late at night. Hopefully someone will escalate this to the technical team who can state why this is happening. My guess is it may be due to nightly IT maintenance but it’s purely speculation. “During the day my gateway pulls about 500 Mbps and has a “Very Good” signal. Without moving or changing anything about the setup, usage area, or anything, around 8PM Eastern my speeds go down to MAX 5 Mbps. Nothing has changed other than the time of the day.” ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1476","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:123615":{"__typename":"ForumReplyMessage","subject":"Re: 5G Home Internet nightly slow down","conversation":{"__ref":"Conversation:conversation:123562"},"id":"message:123615","revisionNum":1,"uid":123615,"depth":1,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:46631"},"metrics":{"__typename":"MessageMetrics","views":136},"postTime":"2024-06-26T02:19:24.000-07:00","lastPublishTime":"2024-06-26T02:19:24.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" MAUI671 wrote: \t \t During the day my gateway pulls about 500 Mbps and has a “Very Good” signal. Without moving or changing anything about the setup, usage area, or anything, around 8PM Eastern my speeds go down to MAX 5 Mbps. \t Nothing has changed other than the time of the day. \t I relayed this to Customer Care, and while they seem sympathetic to the plight, they ultimately just want me to continuously restart the gateway so they can reconnect it to the tower because it has “stopped communicating.” Is this the common reply that everyone is getting? \t @MAUI671 I have the exact same issue except my speeds drop after 2am central time. My modem also reboots. I also agree with the fact that support only offers reboot as a solution. It’s extremely frustrating for me. 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It’s been frustrating. I get 4 bars all day long with speeds of 200+ mbps. I haven’t found a rational explanation for this. \t Your experience appears to be exactly the same as mine. This morning the modem auto rebooted at exactly 3:15am central time. Obviously this kicks me off the internet. I work in IT. If I am compiling a program and I lose connection to the internet there is a good chance the program will be corrupted. My T Mobile home internet use to be extremely stable with download speeds of 200+. I still get the good download speeds until after midnight then everything slows down to download speeds of 57 or less with a significant increase in ping and latency. 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