Forum Discussion
Home Internet modem rebooting daily.
Starting on Monday 07/15/2024 I noticed that my modem is auto rebooting between 8am and 9:30am CT. I can't see the modems logs to research why it is rebooting. A modem shouldn't be rebooting everyday.
This is causing issues as it is disconnecting me from work and it has high visibility with my management since I have been kicked off more than one conference call.
QUESTION: Is anyone else experiencing daily automatic reboots of their internet during normal business hours?
Solution: Change internet companies. The new company doesn't reboot the modem everyday and I have full access to the modems lots.
I really wanted to stay with TMobile. There are a couple of other factors other than the service that affected my decision.- TMobile doesn't let me create a ticket. I know this sounds stupid but I like creating tickets and putting in all the troubleshooting steps that i already completed along with having the ability to attach screen captures of various errors or settings.
- I can't access the modems logs. This is huge. Without the logs it is impossible to know what is going on. Was the reboot intentional? Did it reboot due to an error? The logs contain a plethora of information and without it we are blind.
- When contacting TMobile support their strategy is to reboot, reboot, and reboot. I don't think the customers have access to a technical support staff. I think it is a call center and they are following directions listed on a document without any real ability to trouble shoot technical errors. It's super frustrating.
copz1998 wrote:
@sdscott a few user have had complaints that were resolved by exchanging the device power supply.
You should be able to go to a local TM store and ask for an exchange unit.
Let us know if this fixes your issue.
Thank you for the reply. That is interesting. I received the modem on 04/17/2024. It worked perfectly for a while but that didn't last long. Reading the forums there are too many modem issues.
I think its time to change providers.
Solution: Change internet companies. The new company doesn't reboot the modem everyday and I have full access to the modems lots.
I really wanted to stay with TMobile. There are a couple of other factors other than the service that affected my decision.- TMobile doesn't let me create a ticket. I know this sounds stupid but I like creating tickets and putting in all the troubleshooting steps that i already completed along with having the ability to attach screen captures of various errors or settings.
- I can't access the modems logs. This is huge. Without the logs it is impossible to know what is going on. Was the reboot intentional? Did it reboot due to an error? The logs contain a plethora of information and without it we are blind.
- When contacting TMobile support their strategy is to reboot, reboot, and reboot. I don't think the customers have access to a technical support staff. I think it is a call center and they are following directions listed on a document without any real ability to trouble shoot technical errors. It's super frustrating.
