Forum Discussion
sdscott
Hace 5 mesesTransmission Trainee
Home Internet modem rebooting daily.
Starting on Monday 07/15/2024 I noticed that my modem is auto rebooting between 8am and 9:30am CT. I can't see the modems logs to research why it is rebooting. A modem shouldn't be rebooting everyd...
- Hace 4 meses
Solution: Change internet companies. The new company doesn't reboot the modem everyday and I have full access to the modems lots.
I really wanted to stay with TMobile. There are a couple of other factors other than the service that affected my decision.- TMobile doesn't let me create a ticket. I know this sounds stupid but I like creating tickets and putting in all the troubleshooting steps that i already completed along with having the ability to attach screen captures of various errors or settings.
- I can't access the modems logs. This is huge. Without the logs it is impossible to know what is going on. Was the reboot intentional? Did it reboot due to an error? The logs contain a plethora of information and without it we are blind.
- When contacting TMobile support their strategy is to reboot, reboot, and reboot. I don't think the customers have access to a technical support staff. I think it is a call center and they are following directions listed on a document without any real ability to trouble shoot technical errors. It's super frustrating.
sdscott
Hace 4 mesesTransmission Trainee
Solution: Change internet companies. The new company doesn't reboot the modem everyday and I have full access to the modems lots.
I really wanted to stay with TMobile. There are a couple of other factors other than the service that affected my decision.
- TMobile doesn't let me create a ticket. I know this sounds stupid but I like creating tickets and putting in all the troubleshooting steps that i already completed along with having the ability to attach screen captures of various errors or settings.
- I can't access the modems logs. This is huge. Without the logs it is impossible to know what is going on. Was the reboot intentional? Did it reboot due to an error? The logs contain a plethora of information and without it we are blind.
- When contacting TMobile support their strategy is to reboot, reboot, and reboot. I don't think the customers have access to a technical support staff. I think it is a call center and they are following directions listed on a document without any real ability to trouble shoot technical errors. It's super frustrating.
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