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jet_set
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Re: 200mb free for life plan: Devices have no data service, but can go to tmobile.com
I'm happy to report that I finally have the Free Data for Life restored. As with@jtemeryin the other thread, calls were useless, even the supervisors, but shortly after filing an FCC complaint, someone from T-Mobile reached out, and was able to send me a new SIM in the mail.5Visto0likes0ComentariosRe: Free data for life not working - anyone else?
I'm happy to report that I finally have the Free Data for Life restored. As with @jtemery, calls were useless, even the supervisors, but shortly after filing an FCC complaint, someone from T-Mobile reached out, and was able to send me a new SIM in the mail.5Visto0likes0ComentariosRe: 200mb free for life plan: Devices have no data service, but can go to tmobile.com
There is another thread on this topic: https://community.t-mobile.com/accounts-services-4/free-data-for-life-not-working-anyone-else-11495?postid=125614#post125614 Some people there have had success from calling, but the most effective seems to be a formal FCC complaint.6Visto0likes0ComentariosRe: Free data for life not working - anyone else?
jtemery wrote: I finally got this resolved with T-Mobile after 4 months by filing a complaint to the FCC: https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744. Can you please share how you worded the FCC complaint and which "Phone Issue" drop-down you picked? I've been calling T-Mobile for over three months. Each time, someone looks into it, reads through the notes, puts me on hold tocheckwith someone else, then says it's a known issue and the fix is to create a ticket for a different department to fix, and swears the Free Data for Life will be back within 72 hours. Last time I spoke with a supposed supervisor who swore he could create a special supervisor-to-supervisor ticket and this time it really would be restored. He insisted that it was not possible for him to call someone at the other department, that he didn't know who ran that department, that he had no access to a T-Mobile directory, and couldn't talk to anyone else. Gracias,5Visto1like0Comentarios