Forum Discussion
Free data for life not working - anyone else?
I've had "Free Data for life" on my tablet for a couple of years now. In July 2018 or so, it suddenly stopped working. I've already spent hours on the phone and a few more hours in store talkin...
Yeah, I think that's a good idea to call. It's a feature that would be on the account and one of our TEX folks can double check on it for you and make sure it's there.
jtemery wrote:I finally got this resolved with T-Mobile after 4 months by filing a complaint to the FCC: https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744.
Can you please share how you worded the FCC complaint and which “Phone Issue” drop-down you picked?
I've been calling T-Mobile for over three months. Each time, someone looks into it, reads through the notes, puts me on hold to check with someone else, then says it's a known issue and the fix is to create a ticket for a different department to fix, and swears the Free Data for Life will be back within 72 hours. Last time I spoke with a supposed supervisor who swore he could create a special supervisor-to-supervisor ticket and this time it really would be restored. He insisted that it was not possible for him to call someone at the other department, that he didn't know who ran that department, that he had no access to a T-Mobile directory, and couldn't talk to anyone else.
Gracias,
