Forum Discussion
Anyone else had FTP problems using Hone Internet?
I am testing T-M Home Internet and although it has Ben generally good so far, I just ran into a problem when I attempted a routine FTP upload using CyberDuck to a website I maintain. When I try to connect I get an Interoperability Failure message. My ISP says the website is fine and they are able to FTP to it and it t seems I have some kind of communication or network problem.
What are other people’s experiences doing FTP on T-M Home Internet?
SUCCESS AT LAST!
I have finally learned how to switch macOS Cyberduck from passive to active mode, and it is now working on the gray tower-TM Home Internet.
For anyone else in the same situation, here is how to do it.
(1) Edit a bookmark rather than just opening a connection. This will show a "More Options" drop-down.
(2) Open “Connect Mode” and select“Active (PORT)”
I am just hoping T-M does not make any changes that will stop this from working…
- JaykeTransmission Trainee
Turn off Passive mode (or pasv) in your ftp client, after that ftp will work just fine. You may need to enable "Port mode" in your client as an alternative to "passive mode". I believe the last person I told to do this was even using Cyber duck and once they did so it worked fine
- JaykeTransmission Trainee
I'm not sure where you're seeing proxy settings but you shouldn't need to mess with them at all. I just downloaded and tested cyberduck. All I did was click "Open Connection" then type in my server, username and password. At the bottom of the window I clicked "More Options" and i changed "Connect Mode" from "Default" to "Active (PORT)" then hit connect and it all worked..
It probably is also worth noting FTP is a technology that has been out of date and considered insecure for a very long time. It has been highly recommended not to use FTP for anything other than anonymous file transfers (think software distribution) since the 1900s. You should ideally use SFTP or SCP to upload files to your web hosting provider - CoobranchNewbie Caller
Having VPN constantly running is the only way I can make FTP or updates to my website to work. Gotta be a better way.
- FrontrunnerNewbie Caller
FileZilla ftp does not work with the T-Mobile Gateway … you must enable the SFTP option on FileZilla.
Steps to enable SFTP on FileZilla:- Open FileZilla, click the Archivo dropdown menu and select Site Manager
- Add a new site
- Selecciona el SFTP - SSH File Transfer Protocol
- Participa User, Contraseña y haz clic en Conectar
FileZilla should now connect to you server ;-)
- jdmiller345Newbie Caller
I'm using ExaVault.com without any problems. They are a paid for FTP service.
- Kevin_HarrisTransmission Trainee
Thanks for that info; it's good to know that FTP can work in some situations. I have now managed to speak with a TM Home Internet support expert. He searched through trouble reports and found that FTP being blocked was a known problem and was being actively worked on.He was surprised the problem existed. He mentioned Port 80, number of ipv4 and ipv6 addresses available ,etc., and apparently there were different aspects to the bug and/or the trouble reports. He said my free trial would be extended pending resolution of this issue.
- Kevin_HarrisTransmission Trainee
ACTUALIZACIÓN
One day after my conversation with TM Support, I received a voice message from the expert. He has now changed his story. He says the gray tower TM gateway does not support FTP. I am disappointed and confused. If he's right, I shall shortly be returning the gateway.; lack of FTP is a showstopper as I maintain a club website. There must be quite a few other home users who maintain websites for families, churches, clubs, etc.
- Kevin_HarrisTransmission Trainee
Jayke, thanks very much for this information. It's just the kind of advice I was hoping to get. I'll try your suggestion when I get home tomorrow evening.
- Kevin_HarrisTransmission Trainee
Well , I tried disabling passive mode in. Cyberduck by going to proxy preferences and deselecting it. Unfortunately, this seemed to have no effect; I still got the interoperability error message. I tried also selecting Auto Proxy Discovery, but this did not help. I then tried bypassing proxy settings for my target site; no help. As you. can probably tell, I was getting out of my depth and just groping around. Any suggestions welcomed!
- Kevin_HarrisTransmission Trainee
In case it’s relevant, I am running Cyberduck on MacOS, and it has worked on many different networks over several years.
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