Forum Discussion

Jason_canales's avatar
Jason_canales
Newbie Caller
Hace 3 meses

anyone else keep disconnecting?

So I just switched services and I'm using a t-mobile gateway, whenever i connect to any game on my pc wither it's roblox,genshin, warframe, whatever the game may be i constantly disconnect. My computer however stays connected to the internet I just instantly get disconnected from games, if I'm in a call the call will stay fine. I believe it's due to the dynamic IP address but I'm not sure does anyone have a solution or has this happened to anyone else. (I tried a VPN and that was worse) 

  • known issue that they are working on. last firmware update on newest router are the only ones effected at this moment in time.  no ETA for a fix.

  • formercanuck's avatar
    formercanuck
    Spectrum Specialist

    That depends on the gateway model.  If you have a g4SE, yes.  According to tech support, ive been told that there is a bad update. Only fix is a newer patch (not ready) or a replacement.  G4ar appears to function normally so far

  • Having the same issue, Its annoying, should I just ask for a different modem?