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Joebell1967
Network Novice
Joined 3 years ago
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Re: TMHI Gateways are dropping cellular connections randomly since 2 days ago. WIDESPREAD system issue needs support to fix!
It works great for a couple of weeks and then drops connections and locks up. I have booted itnumerous times in the last few days. Waiting for cable expansion soon in my area. It may be slower and more expensive but I will have a reliable service. Central Virginia3Visto0likes0ComentariosRe: Swapping out Gateway Procedure
Same thing happened to me. I have had the LTE home internet for about a year. I was invited to get the LTEhome internet after being on their waiting list. I called when T-mobile went 5G in our area and they upgraded my gateway in January of this year.. The LTEworked flawless for a year. The 5G worked great after the upgrade until a month ago when my secondary signal would loose connection. No rhyme or reason for it to come and go. I called Tech Support and after they could not figure out anything they told me my address does not qualify. Evidently they changed the distance qualifications or the Tech Support changed it to reconcile my trouble. I moved my gateway to my attic near a window and it does not drop as often. I have 2 bars Primary and 3 bars Secondary. Getting over 100bps when 5G is up. I had DSL before this, no comparison!!5Visto0likes0Comentarios