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JoyfulPastor
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Joined 4 years ago
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Re: Where's the technical support chat?
This challenge remains. I am unable to contact T-Mobile by chat on any platform. No messages from within the mobile app, not chat on the browsers, nothing. And there is no email support, either. So, they apparently insist that we call them in order to have any help of any sort. Very poor client experience from my point of view. Hey T-Mobile…do you LISTEN to your customers? Do you know or care that some people prefer this method of interaction over talking to your "team" over the phone? Extremely disappointing.32Visto3likes0Comentarios