Forum Discussion
Where's the technical support chat?
I'll admit it, I'm not usually a fan of technical support chats. They're largely cumbersome and difficult to deal with. That being said, there are situations and circumstances in which they're ...
If you do need help, you can always reach out here with specifics of what's going on. If you'd still like to use the chat options, we do have a Message us My T-Mobile icon on the lower right corner of the page. After logging in, you should be able to message through chat. Also, if you have access to Twitter or Facebook, you can chat with our T-Force team. They're another great option for folks that aren't able to call.
This challenge remains. I am unable to contact T-Mobile by chat on any platform. No messages from within the mobile app, not chat on the browsers, nothing. And there is no email support, either. So, they apparently insist that we call them in order to have any help of any sort. Very poor client experience from my point of view.
Hey T-Mobile… do you LISTEN to your customers? Do you know or care that some people prefer this method of interaction over talking to your "team" over the phone?
Extremely disappointing.
