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JPro6363
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Joined 2 years ago
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Re: How to escalate a complaint
After years with Verizon I finally decided to move to another carrier. T-Mobile was a BAD idea and now I am screwed out of $134! We transferred 5 phones and two watches. Apparently they signed me up for a "promo" during the importing of my lines which for each wearable they "gave" me an "extra" line. Lines that I have been paying for since we moved over last Nov. This totals to $217 and they offer me three months pay and when I asked thesupport person why only three months and she asked me if I check my bills and why I didn't see this sooner like it is my fault for trusting tmobile and for them and as if I should have expected them toabuse that trust and steal from me! THIS IS MY FAULT! We were just transferring like for like I NEVER asked for two "extra" lines that I never even used or asked for!! And this is why I will not be staying with tmoble Nov. 29 $38.00 $14.00 Dec. $20.00 $7.50 Jan. $20.00 $7.50 Feb. $20.00 $7.50 March $20.00 $7.50 April $20.00 $7.50 May $20.00 $7.50 $217.00 3 months = $82.5 diff $134.54Visto0likes0Comentarios