Forum Discussion
How to escalate a complaint
I received a text from T-mobile. They said I could buy 2 I phones get $700 off one, and receive a free line. I called T-mobile, they checked my account and said yes you definitely qualify. I the...
contact TMO through either Facebook or Twitter..this will start you with tier 2 support over the call in tier 1 support agents.
After years with Verizon I finally decided to move to another carrier. T-Mobile was a BAD idea and now I am screwed out of $134!
We transferred 5 phones and two watches. Apparently they signed me up for a "promo" during the importing of my lines which for each wearable they "gave" me an "extra" line. Lines that I have been paying for since we moved over last Nov. This totals to $217 and they offer me three months pay and when I asked the support person why only three months and she asked me if I check my bills and why I didn't see this sooner like it is my fault for trusting tmobile and for them and as if I should have expected them to abuse that trust and steal from me! THIS IS MY FAULT! We were just transferring like for like I NEVER asked for two "extra" lines that I never even used or asked for!! And this is why I will not be staying with tmoble
| Nov. 29 | $38.00 |
| $14.00 | |
| Dic. | $20.00 |
| $7.50 | |
| Ene. | $20.00 |
| $7.50 | |
| Feb. | $20.00 |
| $7.50 | |
| Marzo | $20.00 |
| $7.50 | |
| Abril | $20.00 |
| $7.50 | |
| Mayo | $20.00 |
| $7.50 | |
| $217.00 | |
| 3 months = $82.5 | |
| diff $134.5 |
