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Kristyne
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Re: How to file complaint about billing issue
For more context with my situation, I called and reachout to tmobile team expert via phone in past Sept 2022 to requested them to STOP charging me for $15 which i shouldnt be charged in first place. This is for voice and Im deaf and use data only. They assured me in past sept taht they will remove this feature which never happened so it was tmobile's error and they owed me all $15 they took from me. Its nothing with terms and service agreement.108Visto1like0ComentariosHow to file complaint about billing issue
Am really super frustrating with Team expert's manager Marcus. I called back in Sept 2022 to have T-Mobile STOP charging me for Statewide Int'l calls for $15 per month. This is for voice and Im Deaf and dont use voice and I use data only. The team expertWill was helpful in past Sept and credited for the past 2 months for the charge and removedthe Statewide Int'l plan. But I was kept on being charged for this till now so I called again today to remove it and credit for all $15 back to Sept. The team expert Jessica only can give me credit of $30 because they only can go back up to 2 months only so I had the call transferred to her supervisor, Marcus the manager. He claimed that he dont see any record of my phone call with Will in past Sept 2022 when Jessica told me she saw all the notes and doesn't know why the removal of the plan has been removed. Marucs was super fishy and lied so I asked Marcus to transfer my call to his supervisor which he said there's no one to transfer exceptfor another manager who will tell me the same thing. I really can use your help to point me where to contact to file a complaint to get full credit since this is their error not mine.Solved2.8KViews1like10Comentarios