Forum Discussion
How to file complaint about billing issue
Am really super frustrating with Team expert's manager Marcus. I called back in Sept 2022 to have T-Mobile STOP charging me for Statewide Int'l calls for $15 per month. This is for voice and Im Deaf ...
There is a cap on the credit you can receive. It's literally listed in the Terms of Service that you sign when you join T-Mobile.
As mentioned in the DM you sent. Reach out to T-Mobile on Facebook or Twitter through a direct message. They start off at their 2 support. They can escalate your complaint to the Executive Team at your request if you aren't happy with the resolution they offer.
For more context with my situation, I called and reachout to tmobile team expert via phone in past Sept 2022 to requested them to STOP charging me for $15 which i shouldnt be charged in first place. This is for voice and Im deaf and use data only. They assured me in past sept taht they will remove this feature which never happened so it was tmobile's error and they owed me all $15 they took from me. Its nothing with terms and service agreement.
