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GreenCarl19
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Joined 7 months ago
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Escalate complaint over trade in promotion where no monthly bill installment was promised
Hi - In March I was told by T-Mobile representative that I could upgrade my 2 lines of iPhone 12 to iPhone 15 for about $100 each for the device and I would only pay about $10 monthly equipment installment for each. Now it's June. I received my bill an it's $63 higher for 2 lines. I called. The representative actually read the transcript and confirmed that what I just wrotewas correct. And T-Mobile rep misspoke. They meant to say that I would get about a $7 discount from normal equipment fee. All they said that they were sorry. And they did mess up. And that the previous employee would be disciplined. And I could return my iPhone 15'sand go back to the iPhone 12's. Talk about hassle factor! But that I would still pay more per month because there was no promotion available. In other words, there was no way forward without paying more… even if I somehow went backwards to iPhone 12's.I've been a customer for 17 years! anyone have any suggestions on how to complain outside of T-Mobile?140Visto1like1Comentario