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jskab
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Joined 9 months ago
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Re: Promotional Trade-In Credit Never Applied to Account?
My story is similar to the rest of you. I had a Sprint line for my daughter, and a year or so later my wife and I went to T-Mobile. We kept them separate for awhile but decided to merge the Sprint (turned into T-Mobile) with our T-Mobile account. It seemed like T-Mobile just doesn't know how to do this. With a paid off phone, we thought about closing the old Sprint line and going with the bring-your-own-phone trade-in deal offered at the time (back in October), but we would have lost the phone number. After contacting T-Mobile, they said that they could work it so that we could merge the accounts, keep the number, and get the same trade in offer, so that is the approach we took. The first thing they did wrong was charge us twice for November on the old Sprint/T-Mobile account. It had already been merged in, so we were paying for it on our main account, but they continued to charge the closed account. It took 3 months to get this resolved, and they finally sent a debit card for the duplicate payment. The second thing they did wrong was make me have to contact them again and again to get the bill credits started. I had to keep reminding them of the previous conversations and the deal we agreed to. It took until February to get bill credits for the trade in that they "received" back in November. They applied 5 monthly credits. The way T-Mobile does it, they give a starter credit for the phone, and they make the rest up in bill credits, so that the total is the cost of the new phone. I understand that, and I expect the monthly bill credits to be less than the monthly charges, because I am supposed to get the difference up front. The third thing they did wrong was to not give us the up front trade-in value of the phone. This new phone was supposed to be free with trade in and bill credits. Instead, I will end up paying $180, just to keep an old phone number! Had I known that, I would have given up the phone number, closed the old account, and brought the new phone with the "add a line" promotion. They never evaluated the old phone and made any claims that it did not deserve the full trade in value. It was a working phone, and there was nothing wrong with it! Whenever I compare the main large phone carriers, T-Mobile seems to do better than Verizon or AT&T, but their way of getting money seems to be in their incompetent manner of handling things like this.3Visto0likes0Comentarios