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Jukota
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Joined 3 years ago
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Upload speeds much faster than download speeds
So I recently switched to T-Mobile Home internet since it advertises good speeds and no data caps. When I first set up the gateway, I was shocked. Speeds were blazing fast. I was consistently getting speeds between 70mbps and 170mbps. This went on for roughly 6 weeks, and then the service became completely unusable. Speeds were consistently below 1mbps and on a good day I could make it into the teens. I called customer support just about every day trying to sort things out, but got nowhere. Ifinally got a call from an engineer who said, "I should expect varying speeds based on my location" and closed out my case. Not a single person can tell me why everything worked so well but then tanked. I then called and had them send me a new gateway device. I set it up and speeds were again in the 60-100 range for about 2 days, and then went back to being unusable. I then started to notice that most tests showed my upload speeds to be significantly higher than my download. I also set up a fan to rule out overheating which has made little to no difference. Today, I decided to see if my signal could be the issue, so I drove to the base of the 5g tower in my city plugged in my gateway with full bars of connectivity and ran a speed test. My results showed my download speed at 2.62mbps and my upload at 59.3 mbps. I ran the test several times over about a 30 minute period on both mine and my wife's phone and got very similar results on every single test. I'm holding out for Starlink and will be abandoning TMobile as soon as possible if they can't resolve this issue, but in the mean time, I would like to know if anyone has any ideas as to why these speeds are so backwards or possibly have suggestions for things I can do to try to fix the issue myself.Re: Upload speeds much faster than download speeds
Hey, at least you've got a fallback plan. My only other option here is hughesnet... I've been scouring the internet looking for any other options, but as it stands, I'm ready to just use a hotspot until I get my starlink satellite... it's literally just a waste of money at this point, as the service is completely unusable... really wanted things to work out, but it is what it is.12Visto1like0ComentariosRe: Upload speeds much faster than download speeds
Just got off the phone with customer support. I gave him all of the information I've written out here, and he just said that my area has a lot of network congestion and that what I'm experiencing is normal. He had me run a few speed tests and I was consistently getting less than 1 mbps down and almost exactly 24 mbps up on every test and he said that he would try to lock me on to the tower that is further away (which I advised against) and call me back tomorrow. I'm very doubtful any solution will come of this.13Visto1like0Comentarios