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Julie_H_
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Joined 4 years ago
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Re: Employee Review
We have been T-Mobile customers for 17 years. Recently we upgraded our phones at a retail store. Unfortunately at the store we were misled by a promotion and it turned in to quite a mess. After no success working at the retail store I spoke with Whitney a T-Mobile expert in Maine who was understanding, professional, knowledgeable and came up with a resolution that we were happy with. We were very unhappy with T-Mobile prior to luckily getting matched up with Whitney. We will now continue our long standing partnership thanks to Whitney. My recommendation here is to make sure you deal with a corporate T-Mobile store and not a third party retail store. We did not realize there was a difference and something T-Mobile should let customers be aware of. To find out a corporate store location youcan get that information easily from Customer Service.4Visto1like0Comentarios