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kamandu
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Re: Being charged for phone after returning back to Assurant...
Edgarluevano919 wrote: This same thing has happened to my family. We sent the phone with the pre posted envelope they provided and then now I finally hear that they never got it. This makes me so upset they are trying to charge me the whole price of my device that I returned just the exact same way I have always sent it and never had a problem. This is a huge problem! Not cool at all that this is happening to so many people! Not cool at all! I can't believe this to say the least...we have been with tmobile since before they were tmobile and never ever had a problem like this. I really hope they can find it because this is such a head ache and so un fair can't believe this. If this isn't fixed by them my family and our 8 lines will for sure switch up company's for a company who will be more responsible for their mistakes. My next step will be small claims court tho I really don't want to but I also feel that they need to be held responsible. Saving all of these same complaints in my records as well. Might help in the future especially if this goes to court. Go online and file BBB complaint. They called me the next day and it was resolved. Best of luck. I do believe a class action lawsuit would be good. They are doing this to many people.9Visto0likes0ComentariosRe: Being charged for phone after returning back to Assurant...
magenta10415790 wrote: So this post is 4 years old and there are still replies from days ago with dozens of people experiencing the same problem, yet only 1 or 2 have posted their resolutions. I just went through the same thing, so I want to share how my situation was resolved. I don't want to repeat the same story that we see in all these posts; claim with assurant, receive new phone, ship damaged phone, get non-return fee on bill, contact tmobile/assurant, check tracking number, assurant claims they received an empty envelope. After that, I went through multiple calls with assurant and tmobile, they each ran their "investigations" to find the phone, to no avail. Assurant pretty much cornered me stating that they received an empty package and that all I could do was file a claim with USPS. Though the whole ordeal is so ridiculous, it was only at this point that I decided it was too much; why would i have to waste my time, trying to find a phone that I did my part with and shipped out? So instead of a claim with USPS, I went on the assurant website where they have a form that you can fill out to request information. I filled out my info, my claim number, and I asked for the name, phone number, and other contact info of the person who is in charge of my claim, so that I could properly list them as the defendant in a small claims court case that I would open up.NOT 2 HOURS later I received a phone call from assurant "corporate offices". This lady said she could help me and that all she needed to do was track down the shipping info and see what the weight of the package was when I shipped it. So I told her I have the receipt and that it shows the weight was 8oz. She asked me to email a copy of the receipt, I did that within a few minutes, and that same night she emailed me back saying that she applied the credit for the non-return fee to my account. I hope this helps others!! TL;DR just contact assurant and say that you will sue…they'll resolve your issue right away. Thank god you got it cleared up. I ended up filing a BBB complaint and Assurant called me back the next day. They issued the credit. My next step was to file a claim at small claims court I was even looking at how to open class action suit with all the complaints I was seeing around on the internet. But it has been resolved. Thanks for your reply13Visto2likes0ComentariosRe: Being charged for phone after returning back to Assurant...
scm0756 wrote: I was told the same thing by Assurant, that the package was delivered but they were unable to locate the device. I pointed out the insurancepolicy states the device must be delivered and the tracking info proves it was delivered and I am not responsible for what happens to it after delivery.Assurant lost it or someone at Assurant has taken the device. Not my problem. I had a 3 way call going and this was stated and recorded. You need to get T mobile on the phone when you speak with Assurant, many of the Assurant customer service reps hung up on me or lied and stated they had no record of my numerous calls. Terrible company and they are recommended by T mobile. Yes they are. I had today T-Mobile rep and Assurant on the line. The rep stated the charges are valid and they could not do anything to adjust the charges. I have the USPS tracking info stating it was hand delivered. They are claim package was empty. I have been with T-Mobile for over 10 years and paying the policy for the same amount of time, which they seem to go up every year $18 a month on 5 different devices. The Tmobile rep said he was going to take care of it. To give him 10 days. Let see what happens.8Visto0likes0ComentariosRe: Being charged for phone after returning back to Assurant...
This is so frustrating. I am going thru the same issue. In July I sent in my broken device to Assurant. I have countless calls them and no resolution. First they stated they didn't receive package. USPS tracking info states the delivered. Now they are saying package was empty. Charged me $576, which I refuse to pay. Because I did return the broken device. I am going to fille a BBB complaint. If need be will get a lawyer and to file a class action suit. Apparently this is the normal practice13Visto2likes0ComentariosRe: Being charged for phone after returning back to Assurant...
scm0756 wrote: I'm going through the same issue, returned a phone on July 1, 2021 with receipt that it was delivered at the warehouse but T mobile charged me $506 plus the $99 deductible for insuranceanyway stating they can't find it. I have spent 20 hours on the phone and talked with numerous customer service reps, they always promise to get back to Me or credit my account but it never happens. None have every followed up with me. T mobile and Assurant are terrible companies and are running a scam and getting away with it. Spread the word to not use T mobile and not to let them talk you into their insurance. I was on autopay and disputed the charge and my credit card co agreed with me but T mobile is now threateningcollections. So frustrating. I am going thru this same issue, since July.I am going to file a complaint with BBB. I think we should all get together and file a class action lawsuit.19Visto3likes0ComentariosRe: Being charged for phone after returning back to Assurant...
Jefflainey wrote: This nightmare is happening to me. I have auto pay and they took 885.00 dollars out of my account. I have been nonstop calling saying it will be resolved and it never does. I feel robbed and have no rights. I can not miss anymore work over this. I believe this is their plan to wear you down so you give up. This amount has hurt me in so many ways. I just don't even know what to do anymore. I am having the same issue. This is sad they are doing this to there customers.13Visto1like0Comentarios