Forum Discussion
Being charged for phone after returning back to Assurant...
Hi there, I'm having a really stressful time right now getting the run around from T-Mobile and Assurant regarding a phone claim I have. The Merchant Return Labal states: PERMIT NO. 395 LANCAS...
Do you still have the information regarding the sending and receiving of the unit? What does your tracking info from the return label show regarding last location scan?
scm0756 wrote:I was told the same thing by Assurant, that the package was delivered but they were unable to locate the device. I pointed out the insurance policy states the device must be delivered and the tracking info proves it was delivered and I am not responsible for what happens to it after delivery. Assurant lost it or someone at Assurant has taken the device. Not my problem. I had a 3 way call going and this was stated and recorded.
You need to get T mobile on the phone when you speak with Assurant, many of the Assurant customer service reps hung up on me or lied and stated they had no record of my numerous calls. Terrible company and they are recommended by T mobile.
Yes they are. I had today T-Mobile rep and Assurant on the line. The rep stated the charges are valid and they could not do anything to adjust the charges. I have the USPS tracking info stating it was hand delivered. They are claim package was empty. I have been with T-Mobile for over 10 years and paying the policy for the same amount of time, which they seem to go up every year $18 a month on 5 different devices. The Tmobile rep said he was going to take care of it. To give him 10 days. Let see what happens.
