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Kat_V
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Re: Promotional Trade-In Credit Never Applied to Account?
UPDATE.. Iwrote a letter to T-mobile customer service and my issue was resolved and i was made whole. Thecustomer service rep. who contacted me was courteous, knowledgeable and empathic. :) i think we have been looking for resolution in the wrong places..write a letter Kat V4Visto0likes0ComentariosRe: Promotional Trade-In Credit Never Applied to Account?
What a scam…wish i read this sooner...on Sept, 2021I went tomy local T-mobile store looking to switch over from sprint to t-mobile and in the process i was offered apromotion deal to trade-in/upgrade for my phone. Ihad an iphone 8256 gb. After talking to one of the employees about their current deals, they employee suggested i sign up for the Magenta MAX and I would get a $800 trade-in credit towards an Iphone mini 12.i really wasn't interested in trading because i was happy with my iphone 8 and had 256 gb but was told if i didn't switch it would cause issues with the new service etc.etc. so reluctantly i traded in my phone under the condition that the trade in value would cover the cost of the new phone. low and below countless hours on the phone with customer service and 17 months later stillpaying $22.08 for the iphone mini12.. this scam is so convoluted that the customer service reps do not even know how to explain or handle the questions although one did say that there's was something wrong with the phone i traded in .. so i asked why wasn't i contacted and why wasnt the phone returned if it wasn't suitable to trade in then proceeded to tell me to contact the store where i purchased the phone. Idid contact the salesperson and she was surprised at what had occurred and at that time i was on the plan for 4 months so she refunded $120 via gift card (at that time i was being charged $30/ month for iphone 12 mini)... (not sure why now im being charged $22.08/month) and told me she would attempt to get it straighten out but to date issue has not been resolved. Again where is my phone?? why wasn't it returned ?? why didn't iget the credit that was promised??all questions still awaiting responses. deceitful practice and untrustworthy company never had these issues with Verizon or sprint very dissatisfied soon to be ex customer4Visto0likes0ComentariosRe: DO NOT SWITCH TO T-MOBILE - KEEEP & SWITCH Promotion is a fraudulent misrepresentation.
What a scam…wish i read this sooner...on Sept, 2021I went tomy local T-mobile store looking to switch over from sprint to t-mobile and in the process i was offered apromotion deal to trade-in/upgrade for my phone. Ihad an iphone 8256 gb. After talking to one of the employees about their current deals, they employee suggested i sign up for the Magenta MAX and I would get a $800 trade-in credit towards an Iphone mini 12.i really wasn't interested in trading because i was happy with my iphone 8 and had 256 gb but was told if i didn't switch it would cause issues with the new service etc.etc. so reluctantly i traded in my phone under the condition that the trade in value would cover the cost of the new phone. low and below countless hours on the phone with customer service and 17 months later stillpaying $22.08 for the iphone mini12.. this scam is so convoluted that the customer service reps do not even know how to explain or handle the questions although one did say that there's was something wrong with the phone i traded in .. so i asked why wasn't i contacted and why wasnt the phone returned if it wasn't suitable to trade in then proceeded to tell me to contact the store where i purchased the phone. Idid contact the salesperson and she was surprised at what had occurred and at that time i was on the plan for 4 months so she refunded $120 via gift card (at that time i was being charged $30/ month for iphone 12 mini)... (not sure why now im being charged $22.08/month) and told me she would attempt to get it straighten out but to date issue has not been resolved. Again where is my phone?? why wasn't it returned ?? why didn't iget the credit that was promised??all questions still awaiting responses. deceitful practice and untrustworthy company never had these issues with Verizon or sprint very dissatisfied soon to be ex customer4Visto3likes0ComentariosRe: Lied to about promotion
What a scam…wish i read this sooner...on Sept, 2021I went tomy local T-mobile store looking to switch over from sprint to t-mobile and in the process i was offered apromotion deal to trade-in/upgrademy phone. Ihad an iphone 8256 gb. After talking to one of the employees about their current deals, they employee suggested i sign up for the Magenta MAX and I would get a $800 trade-in credit towards an Iphone mini 12.i really wasn't interested in trading because i was happy with my iphone 8 and had 256 gb but was told if i didn't switch it would cause issues with the new service etc.etc. so reluctantly i traded in my phone under the condition that the trade in value would cover the cost of the new phone. low and below countless hours on the phone with customer service and 17 months later stillpaying $22.08 for the iphone mini12.. this scam is so convoluted that the customer service reps do not even know how to explain or handle the questions although one did say that there's was something wrong with the phone i traded in .. so i asked why wasn't i contacted and why wasnt the phone returned if it wasn't suitable to trade in then proceeded to tell me to contact the store where i purchased the phone. Idid contact the salesperson and she was surprised at what had occurred and at that time i was on the plan for 4 months so she refunded $120 via gift card (at that time i was being charged $30/ month for iphone 12 mini)... (not sure why now im being charged $22.08/month) and told me she would attempt to get it straighten out but to date issue has not been resolved. Again where is my phone?? why wasn't it returned ?? why didn't iget the credit that was promised??all questions still awaiting responses. deceitful practice and untrustworthy company never had these issues with Verizon or sprint very dissatisfied soon to be ex customer2Visto2likes0Comentarios