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KatKane
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Joined 5 years ago
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Re: Can't make or receive calls to other numbers on my account
We have been having this same problem on our account, on and off, for more than a year. Let's be clear;this is not a device problem nor is it a roaming issue. I have the most problems getting these calls when home in my apartment, which is most definitely in-network on the maps, as is my sister's house a few minutes away. There are 4 phone lines on our account, and at times none of them can call one another without it going straight to voicemail and immediately appearing as a missed call on the receivers phone - when said receiving phone never ran - but calls from other cell phones or landlines ring the phones normally. Andbetween those 4 lines we have twoPixel 6's, twoSamsung A32s (one of which was broken and replaced by protection plan last fall) and a Galaxy S10e. Whatever is causing this is not going to be fixed with standard device troubleshooting steps. Our account also isn't really new. We were with Sprint for years and were transitioned to the T-Mobile side of billing and account-management about 2 years ago now. Every indication is that, for reasons I can't fathom, this is an account/network problem. And this problem got a lot worse at the end of 2023- been basically a weekly occurrence since last October.11Visto1like0Comentarios