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kdawg
Network Novice
Joined 4 years ago
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Re: Expiration date bug for Legacy Pay As You Go?
call the tmobile hotline and complain, and have them add a note to your account about the expiration date. of course, this is not the best solution, and your account will still show the incorrect expiration date, and you’ll have to check again next month.19Visto0likes0ComentariosRe: Expiration date bug for Legacy Pay As You Go?
it's been almost 2 weeks. they still haven't updated my expiration date on my paygo account. they did add a note to my account, which any rep can see,noting that my expiration date should be december 2022. so we'll see how that actually plays out if this crap isn't fixed by March. I asked the phone rep if they are actually able to override the expiration date if this isn't fixed by March, and the rep said yes they can. I will call again one of these days and ask again if they can override. I think these phone reps don't really know wtf they're talking about10Visto0likes0ComentariosRe: Expiration date bug for Legacy Pay As You Go?
both my legacy accounts still show March 2022 expiration as of right now. I have 3 legacy accounts, only 1 of which shows the correct expiration date. It was refilled on 12/20. The other 2 accounts which have the incorrect expiration date were refilled on 12/23. TMO support has been very quiet on this message board.20Visto0likes0ComentariosRe: Expiration date bug for Legacy Pay As You Go?
jgtr wrote: Same here, just updated and got the 3 month expiry. Guess I'll try calling later - don't have signal at the residence, so have to drive into town. i have a feeling this error is not gonna get fixed promptly. they really screwed up this expiration date for legacy users.21Visto0likes0ComentariosRe: Expiration date bug for Legacy Pay As You Go?
i just refilled my legacy account, and it got shortened by 9 MONTHS ! my refilled minutes are supposed to last 1 year, but they only gave me 3 months. i use my legacy phone as a backup phone as well, since google voice has free calls and text32Visto0likes0Comentarioslegacy prepaid Gold rewards only added 3 months! Supposed to be a year
I refilled my prepaid account, and the payment confirmation said I had 1 year to use my minutes, till december 2022. But upon logging into my tmobile.com account, it says my credit expires march 2022. Gold rewards refills are supposed to last 1 year. Who can fix this?803Visto0likes2Comentarios