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KeyserSoze
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Joined 6 months ago
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Afternoon/Evening Speed Degradation
I've been a TMobile 5G customer for a few months now with the black 5G gateway. Initially everything was fine, I was regularly getting 300-500 Mbps with little fluctuation throughout the day. For the last month or so I've noticed asignificant decrease of speed after 3pm or so - down to 0-10m Mbps. I have gone through dozens ofrepositioning, power-cycling, and other solutions the Customer Care has suggested, allto no avail. As many others with this issue have noted, it is not an issue of gateway position as the same gateway position yields 500Mbps during the day and 5Mbps after 3pm and I can see the RSRQ, RSRP and SINR metrics degrade. Nonetheless I've still tried repositioning several times using the provided guides. This is my first TMobile productand is incredibly frustrating. What recourse do Home 5G users have to resolve this beyond repositioning and power-cycling the gateway?152Visto2likes1Comentario