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kk43885
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Re: TMO GRC Fortworth TX
If you have to return or exchange a device, return it to a store, get a receipt, take pictures of the device and box, get the name of the recipient. Be paranoid. Assume that the worst could happen. During this pandemic, a lot of things and processes are breaking down. I never worried that a UPS package would get lost/stolen before. Now? I worry. Return a device to the vendor? On uPS's website, to make a claim for loss or damage, they want pictures of all six sides of the package, plus any other info you can provide. It's ridiculous, but that is what this world has come to. I regret that I did not take a picture of the package that I dropped at the UPS store. So...yeah.9Visto0likes0ComentariosRe: TMO GRC Fortworth TX
You're right about TMO GRC in Fort Worth being a black hole. But let's be fair to T-Mobile: they may not be at fault in this case. I returned an unopened iPhone 13 via UPS with tracking # provided by T-Mobile. This was on May 27, 2022. The warehouse received it on June 2. Fast forward a few weeks. On June 29 I get an unexpected email from TMO telling me that they cannot "locate your device IMEI …." Numerous T-Mobile experts in Richmond, VA, could not help me until I talked to a supervisor, who finally gave me a clue as to what may have happened to the device. According to him, the warehouse received the package, but they did not find the device in the box. In other words, it had been stolen/lost. Today (July 19, 2022) He filed a claim to UPS for a damaged/tampered shipment on my behalf. At first he told me I had to file a claim; however, I could not file a claim with UPS no matter what I tried. UPS does not accept claims over the phone, and whenItried to file one on the website, it rejected all my attempts. Finally, I called the same supervisor back and explained what was going on. It took him nearly an hour on the phone with UPSand numerous transfers before UPS customer service processed theclaim. So, now I have a UPS claim in process. I have to say that the T-Mobile supervisor was very helpful once I explained my situation with UPS. So, what have I learned? T-Mobile may or may not be at fault here. There may be a problem with UPS. At this point, I don't know what is going on. All I know is that I am still on the hook for an expensive iPhone that I don't have. UPS has opened and investigation into this shipment and promised to contact me within 36 hours. The ultimate lesson? Don't ever ship anything valuable with UPS. If you do, take pictures of the box and its contents--all six sides, in case you have to file a claim. If possible, take it to thestore and hand it directly to an employee. At this point, I have little faith in UPS. Their customer service is garbage. I could not get a human on the phone. At least T-Mobile lets you talk to a real person. Nowadays, that meansa lot.8Visto0likes0ComentariosRe: Refusal to refund for returned device
Same story here. I returned an iPhone 13 Pro Max unopened to T-mobile's Texas warehouse on May 28, 2022. I have the UPS tracking receipt. TMO received it on June 2, 2022. It is July 15, and theyhavebeen giving me the same story every time I call: We can't find the phone. It's in the warehouse, but we don't have it. The T-mobile customer service experts are nice and polite, but they are unable to help. They will "escalate" it. Basically that means they kick it up to their supervisor, who is supposed to take care of the issue. More than a monthand three escalations later, NOTHING. T-mobile, what is going on??3Visto0likes0Comentarios