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Kmyers
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Re: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
I submitted a complaint to the Washington State Attorney General, who relayed my complaint to TM. I received a call back from a "Customer Resource Specialist" who I reported on previously on this chat group. Today, I received the response that TM sent to the AG's office and am including it here. For anyone who lives in the State of Washington, I urge you to file a complaint with the AG's office. There is not much else they can do unless they receive numerous complaints. For the folks at TM who are monitoring this chat group, know that what you have offered is corporate double speak, gaslighting, and broken promises. We are boomers and not dead yet. July 8, 2024 VIA EMAIL Consumer Resource Specialist Consumer Protection Division Washington State Attorney General 800 Fifth Ave. Ste. 2000 Seattle, WA 98104 Your File No. 669988 T-Mobile Account No. 960596759 To Whom It May Concern: T-Mobile USA, Inc. ("T-Mobile") is in receipt of your correspondence dated June 20, 2024, regarding the above-referenced account. T-Mobile regrets any concerns Mr.Mmay have experienced regarding their account, and we appreciate the opportunity to respond. T-Mobile records indicate Mactivated service on September 9, 2017, and maintains two voice lines of service ending in 4365 and 3448, subscribed to the ONE Plan Unlimited 55 rate plan at the monthly cost of $80.00, including taxes and fees. Additionally, Mis enrolled in AutoPay, in which they receive a monthly discount of $5.00 per eligible line while using an eligible payment method. On January 5, 2017, T-Mobile announced Un-contract. Un-contract is one of many ways T-Mobile showed our commitment to providing the best value in wireless. With Un-contract, T-Mobile committed to its customers that if it were to increase prices and customers chose to leave as a result, T-Mobile would pay the customers' final month's recurring service charges, as long as customers notified T-Mobile within 60 days. Consistent with that commitment, customers who activated on an eligible rate plan between January 5, 2017, and April 27, 2022, can request to have their final month's qualifying service charges reimbursed if their rate plan price increase and they choose to cancel service. Customers simply need to request the reimbursement within 60 days of the price increase. From April 28, 2022, to January 17, 2024, T-Mobile began offering Price Lock on new account activations on qualifying rate plans. Price Lock guarantees that accounts activated with a qualifying rate plan, within the enrollment period, would not be subject to a price increase, so long as the account remained in good standing and the customer remained on the qualifying rate plan. If a customer migrates to a new plan not covered by Price Lock, the Price Lock guarantee will fall off the account given the customer is no longer on a qualifying rate plan. As M's account was activated before the above mentioned enrollment period, their account is not eligible for the Price Lock guarantee. Consumer Resource Specialist July 8, 2024 Page 2 of 2 P.O. Box 37380 Albuquerque, NM 87176 www.t-mobile.com T-Mobile periodically reviews our plans and services to ensure that customers receive our latest benefits and features. As costs continue to rise, T-Mobile has made some small adjustments to the pricing of some of our older rate plans. On May 22, 2024, T-Mobile began notifying customers enrolled on older rate plans that their plan's monthly recurring cost will increase as of their June statement. T-Mobile notified Myers that their ONE Plan Unlimited 55 will increase by $5.00, as of their next bill cycle, June 10, 2024. M's plan type, benefits, and due date will remain the same. If Mis interested in shopping for a new rate plan or would like to review our current rate plan offerings, we encourage them to contact Customer Care or visit T-Mobile.com/cell-phone-plan. On June 25, 2024, our office contacted Mand advised them of the information above. T-Mobile regrets any inconvenience to M Based upon the above, we respectfully request that this matter against T-Mobile be closed. Thank you for bringing this matter to our attention. If you have any questions, please do not hesitate to contact me at the address listed below or at 425-***-****. Very truly yours, T-MOBILE USA, INC. Alton L Executive Response2Visto0likes0ComentariosRe: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
Hi All, I live in Washington State, corporate home of T-Mobil. I sent a complaint to the state's attorney general about the increase in the rate for the 55+ plan and the broken corporate promise never to raise rates. The complaint qualified for their "informal" dispute resolution process, meaning they couldn't do anything legally, but forwarded my complaint to T-Mobil. I received a call today from a corporate spokesman to talk about the referral from the AG's office. I spoke to a very accomplished customer service person, who listened to my complaint (for me it wasn't as much the $10 per month increase, but the broken promise of never raising rates). He heard me out, wasn't defensive, and indicated that the plan I signed up for in 2017 was not theprice lock guarantee plan, but rather a different plan, which, like all of you, wasn't my understanding. He made sure I knew he wasn't a decision maker about changing my monthly charge, but would take it up the corporate ladder. I noted to him that TM has had record corporate profits in 2024, which just makes this even more maddening. I also made sure he knew about this chat group and suggested he read the comments. I'm not seeing any desire to change this plan back to the original, promised rates. My next thought is to contact AT&T, Verizon, and Xfinity to suggest that if they offered the same TM plan at the original $30 per line, they would probably get a lot of converts. Bet someone could come up with a really effective marketing campaign about how TM bait-and-switched us and broke the promise.1Ver0likes0Comentarios